All duties will be performed in accordance with The Fairmont Empress’

commitment to luxury service standards

Why Work at The Willow Stream Spa at Fairmont Empress?

• Meals provided each day by our Fairmont culinary team
• Reception, booking and billing all provided.
• Linen and oils provided
• Uniform and dry cleaning provided
• Hourly pay + Commission
• Gratuities accepted!
• Incredible Fairmont employee travel discounts!
• 50% off Q Bar and Q Restaurant
• Go to work everyday at National Geographic’s “Most Iconic Hotels in the World”.
• Indeed’s Top Employer of 2019
• One of 2019’s Best Places to Work in Canada
• Industry leading health benefits
• Pension and RRSP plans with employer contribution
• Ongoing training and education
• Working for an amazing team in an amazing organization!

Summary of Responsibilities:

Reporting to the Spa Operations Supervisor, responsibilities and essential job functions include but are not limited to the following:

• Perform all treatments using safe and professional techniques in accordance to the protocols
• Maintain a neat and orderly work area consistent with the high standards of the facility
• Consistently maintain an up to date knowledge of the personal services performed and any revisions in the products or procedures used
• Answer all questions related to services performed and products used
• Report dysfunctional equipment to Manager
• Work with Spa Director / Manager in the formulation of plans for projects and in other areas
• Well versed on all aspects of the spa’s operations i.e. guest relations, retail sales, spa services (aesthetic and M&B)
• Assist in the operations of all spa departments as required
• Sales and marketing
• Supervise all Massage & Body Operations
• Prepare and maintain an updated service manual
• Work with Operations Supervisor in orientation and training of new colleagues
• Conduct colleague in-services on any accepted techniques or programs and demonstrate the proper use of equipment and products
• Tour potential guests/members/students
• Meet with product vendors as required
• Responsible for professional product inventory
• Help with event planning
• Organize monthly meetings for team and facilitate
• Adhere and support all Willow Stream and Fairmont Policies and Procedures.
• Other duties as assigned

Qualifications:

• Minimum of 5 years’ experience in M&B, two years in a supervisory capacity
• Recognized certification in Massage and Body work
• Certification from an accredited school of Massage required
• All professional licenses are to be current
• Excellent communication and organizational skills
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times

 
Physical Aspects of Position (include but are not limited to): 

• Frequent standing, bending and reaching throughout shift
• Occasional lifting and carrying up to 20 lbs
• Occasional kneeling, pushing, pulling, sitting
• Occasional ascending or descending ladders, stairs and ramps

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

 

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS