All duties will be performed in accordance with The Fairmont Empress’

commitment to luxury service standards

Why Work at The Willow Stream Spa at Fairmont Empress?

• Meals provided each day by our Fairmont culinary team
• Reception, booking and billing all provided.
• Linen and oils provided
• Uniform and dry cleaning provided
• Hourly pay + Commission
• Gratuities accepted!
• Incredible Fairmont employee travel discounts!
• 50% off Q Bar and Q Restaurant
• Go to work everyday at National Geographic’s “Most Iconic Hotels in the World”.
• Indeed’s Top Employer of 2019
• One of 2019’s Best Places to Work in Canada
• Industry leading health benefits
• Pension and RRSP plans with employer contribution
• Ongoing training and education
• Working for an amazing team in an amazing organization!

Summary of Responsibilities

• Consistently offer professional, friendly and engaging service
• Perform massage and body treatments while maintaining the clients comfort at all times
• Perform 30, 45, 60 and 90 minute massage and body treatments
• Ensure individualized guest service through acknowledging and responding to their needs and expectations
• Maintain an ample supply of massage oils, towels, sheets, and other necessary supplies in a neat and orderly fashion within the massage work area
• Maintain a clean and neat work environment at all times, ensuring all equipment is in safe working order
• Actively participate in other areas of the Spa Operation such as product knowledge and retail sales
• Ensure awareness of current trends in body treatments
• Assist guests regarding hotel facilities in an informative and helpful way
• Follow departmental policies and procedures
• Follow all safety and sanitation policies
• Other duties as assigned

Qualifications:

• Previous experience in a Spa preferred
• Certification from an accredited school of Massage required
• All professional licenses are to be current
• Excellent communication and organizational skills
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times

Physical Aspects of Position (include but are not limited to): 

• Frequent standing, bending and reaching throughout shift
• Occasional lifting and carrying up to 20 lbs
• Occasional kneeling, pushing, pulling, sitting
• Occasional ascending or descending ladders, stairs and ramps

Visa Requirements: Must be legally eligible to work in Canada

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS