POSITION:                                        Massage & Body Technician                                            

DEPARTMENT:                                 Willow Stream Spa                                                                                                           

All duties will be performed in accordance with The Fairmont Empress’

commitment to luxury service standards

Summary of Responsibilities

• Consistently offer professional, friendly and engaging service
• Perform massage and body treatments while maintaining the clients comfort at all times
• Perform 30, 45, 60 and 90 minute massage and body treatments
• Ensure individualized guest service through acknowledging and responding to their needs and expectations
• Maintain an ample supply of massage oils, towels, sheets, and other necessary supplies in a neat and orderly fashion within the massage work area
• Maintain a clean and neat work environment at all times, ensuring all equipment is in safe working order
• Actively participate in other areas of the Spa Operation such as product knowledge and retail sales
• Ensure awareness of current trends in body treatments
• Assist guests regarding hotel facilities in an informative and helpful way
• Follow departmental policies and procedures
• Follow all safety and sanitation policies
• Other duties as assigned

Qualifications:

• Previous experience in a Spa preferred
• Certification from an accredited school of Massage required
• All professional licenses are to be current
• Excellent communication and organizational skills
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times

Physical Aspects of Position (include but are not limited to): 

• Frequent standing, bending and reaching throughout shift
• Occasional lifting and carrying up to 20 lbs
• Occasional kneeling, pushing, pulling, sitting
• Occasional ascending or descending ladders, stairs and ramps