The Company
Oracle is the world’s leading provider of business software. With a presence in over 175 countries, we are one of the biggest technology companies on the
planet. We're using innovative emerging technologies to tackle real-world problems today. From advancing energy efficiency to re-imagining online
commerce, the work we do is not only transforming the world of business—it is helping advance governments, power nonprofits, and giving billions of
people the tools they need to outpace change. For more information about Oracle (NYSE:ORCL), visit us at oracle.com.
Oracle’s commitment to R&D is a driving factor in the development of technologies that have kept Oracle at the forefront of the computer industry. If you
are passionate about advanced development and working on the next-generation large-scale distributed systems for the most popular open source
database in the world, which is optimized for the cloud providing the best performance, we would like to talk with you.
What you will do:
The MySQL HeatWave and Advanced Development team is responsible for the massively parallel, high performance, in-memory query accelerator for
Oracle MySQL Database Service that accelerates MySQL performance by orders of magnitude for analytics and mixed workloads. HeatWave is 6.5X
faster than Amazon Redshift at half the cost, 7X faster than Snowflake at one-fifth the cost, and 1400X faster than Amazon Aurora at half the cost. MySQL
Database Service with HeatWave is the only service that enables customers to run OLTP and OLAP workloads directly from their MySQL database. This
eliminates the need for complex, time-consuming, and expensive data movement and integration with a separate analytics database. The new MySQL
Autopilot uses advanced machine-learning techniques to automate HeatWave, which make it easier to use and further improves performance and
scalability. Join us to help make this amazing technology available as a service on AWS.
This cutting edge technology serves critical business needs, which is changing the way data transactions function, all over the world. You will make a
technical impact on the world with the work you do.
Join a fun and flexible workplace where you’ll enhance your skills and build a solid professional foundation. As a Cloud Operations Engineer for Oracle's
MySQL Heatwave AWS team you will contribute to an exciting new team working on one of the hottest cloud services. You will use your skills to learn how
to constantly deliver and improve on this tremendous cloud services. Operations work will include troubleshooting production issues and handling change
management requests for upgrades, patches or modifications. When not working on operations you will be working on software engineering tasks such as
review of incidents to drive improvement of services, tools or runbooks to increase our reliability, scalability and reduce operational overhead through
automation, training, documentation, service enhancement, or process. This position has the opportunity to leverage and learn the ins and outs of current
cloud service architecture, deployment, monitoring and operational technologies. There are many useful and desirable skills which will be acquired if not
already present. See below for the many cool and current technologies in play. The ideal candidate has some of many of the skills, but key is the
motivation and ability to learn quickly as well as a passion for an excellent customer experience. Learn more at mysql.com/cloud
Engineers will:
Improve monitoring, notifications, configuration and deployment of our services.
Provide feedback to our development teams about operations administration dashboards functionality and UIs
Perform proactive service checks and monitor/triage and address incoming system/application alerts, email and phone calls to ensure appropriate
priority and response.
Triage and troubleshoot service impacting events from multiple signals including phone, email, service telemetry and alerting.
Perform change management activities for services such as upgrades and patching.
Identify and work with engineering to implement opportunities for automation, signal noise reduction, recurring issues and other actions to reduce
time to mitigate service impacting events and increase the productivity of cloud operations and development resources.
Coordinate, document and track critical incidents ensuring rapid and complete issue resolution and an appropriate closed loop to customers and
other key stakeholders.
Improve the availability, scalability, latency, ease of use, and efficiency of service control plans and operational tooling.
Participate in service capacity planning and demand forecasting, software performance analysis and system tuning
Potentially participate in regular rotations as a central part of the 24x7 operations team.
Need to be reliable in terms of working scheduled hours.
Need to be motivated quick learners.
Desired skills include
AWS-specific skills which would be a plus but are not strictly required:
Familiarity with AWS services (e.g.: Lambda service, Step functions, DynamoDB, AWS Session manager, CloudWatch, etc.).
General skills for working in this operational role:
Basic understanding of serverless cloud architectures.
Experience with Python programming and bash scripting.
Familiarity with MySQL database, SQL query interface, general database concepts.
Ability to work independently and across teams to guide other engineers through technical operations.
Good technical writing and communication skills. Engineers will need to be able to clearly write descriptions of operational issues and corrective
actions for incidents.
Basic Linux system administration knowledge and experience and familiarity with Linux troubleshooting and internals.
Slack skills and being comfortable coordinating with others online.
Very strong analytical skills to identify problem root causes.
Systematic problem-solving approach, combined with a strong sense of ownership and drive in resolving operations issues.
Experience working under pressure to mitigate customer issues affecting service reliability, data integrity, and overall customer experience.
Monitoring, management, analysis and troubleshooting of large-scale, distributed systems.
BE/BTech or ME/MTech in Computer Science, or equivalent.
4+ years of work experience as a software, site reliability or customer support engineer
Life at Oracle:
An Oracle career can span industries, roles, countries and cultures, giving you the opportunity to tackle new roles and challenges, while blending work and
life. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every
industry. To nurture the talent that makes this happen, we work hard to build a vibrant and inspiring workplace that celebrates diverse, hardworking teams
where everyone can contribute. We take care of each other, and value giving back to the community. We have flexible work arrangements and offer
benefits including generous paid parental leave and comprehensive premium medical insurance.

Design, develop, troubleshoot and debug software programs for databases, applications, tools, networks etc.

As a member of the software engineering division, you will assist in defining and developing software for tasks associated with the developing, debugging or designing of software applications or operating systems. Provide technical leadership to other software developers. Specify, design and implement modest changes to existing software architecture to meet changing needs.

Duties and tasks are varied and complex needing independent judgment. Fully competent in own area of expertise. May have project lead role and or supervise lower level personnel. BS or MS degree or equivalent experience relevant to functional area. 4 years of software engineering or related experience.

Oracle is an Affirmative Action-Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veterans status, age, or any other characteristic protected by law.