Join as a Training and User Adoption Consultant

 

Oracle NetSuite is the #1 cloud business solution. We’re changing the game by helping customers run their entire business with a single system. The result? They can nail the financials, optimize supply chain, inspire employees, and delight customers like never before.

 

Description

 

The Oracle NetSuite Customer Success Associate Development Program (CSADP) prepares entry level candidates for an exciting and rewarding career within Oracle NetSuite.  Training and User Adoption Consultants participate in an initial 3-4 months onboarding experience focused on building product knowledge, and implementation and teaching skills through training, development, and shadowing. 

 

You will learn first-hand how NetSuite impacts our customers’ businesses by working alongside NetSuite Customer Success and Education Services teams on projects; thereby gaining valuable consulting experience across multiple business environments. NetSuite implementations require our Training and User Adoption Consultant to understand customer business processes, learn their configuration and use of the NetSuite application, and assess their end user learning needs. They create a customized enablement strategy to deliver training to the customer’s users and put in place a continuous enablement plan by blending e-learning, instructor led training and other methods.

 

Training and User Adoption Consultant will belong to an industry team that specializes in one or more of these verticals: Software, Services, Retail, General Business, Non-Profit, Manufacturing, Wholesale Distribution.  All Education Consultants will learn the basics of working with multiple industries and develop deeper expertise in specific verticals.

 

Oracle NetSuite Overview

Oracle's acquisition of NetSuite in November 2016 brought together the reach of NetSuite's cloud ERP solutions for small to midsize businesses with the breadth and depth of Oracle's enterprise-grade cloud solutions for the back and front office. In 1998, NetSuite pioneered the Cloud Computing revolution, establishing the world’s first company dedicated to delivering business applications over the Internet. Today, NetSuite provides a suite of cloud-based financials / Enterprise Resource Planning (ERP) and omnichannel commerce software that runs the business of more than 40,000 companies, organizations, and subsidiaries in more than 100 countries.

 

 

Why Oracle NetSuite

 

Are you motivated to launch your career in a high energy, competitive environment with a leading technology company? Let’s have a conversation about how you can make an immediate impact. To start, you will be surrounded by smart, innovative, caring people who are invested in our customers and the community. If you’re looking to share your unique perspective and ideas at a collaborative table and help equip all types of businesses achieve their visions, check us out.

Preferred Skills/Experience

What You’ll Do                                                                                               

Join a fun and flexible workplace where you’ll enhance your skills and build a solid professional foundation. As an Associate Education Consultant, you'll work individually or part of a team of problem solvers, helping to solve complex business issues from strategy to execution and your responsibilities for this role include but are not limited to:

• • Understand the NetSuite application in all functional areas as they relate to customer learning requirements
  • Learn all relevant aspects of current and new product rollouts to ensure ongoing improvement of product knowledge, training and presentation skills, and technical knowledge
  • Partner with Customer Success Project Managers and Functional Consultants to develop and deliver user adoption and training plans for customer implementations
  • Recommend business best practices from a user adoption, training and business management perspective
  • Incorporate learning industry best practices and techniques in daily engagements
  • Apply expert knowledge of the NetSuite application to solve the customer business challenge.  Actively engages in becoming a vertical expert
  • Demonstrate change management and user adoption skills as you assist customers through their transition to NetSuite.
  • Deliver customer specific end user training including Pre-User Acceptance Testing Training, Train the Trainer, End User Training and Go Live Support based on their implementation project scope onsite and virtually
  • Develop customer specific end user training and reference materials (print and/or eLearning), leveraging NetSuite assets.
  • Assume full ownership for success of multiple concurrent customer training projects and deliver on time and on budget with flexibility to manage a changing schedule of differing complexities with ease, grace and some management oversight.
  • Mentor others on delivery strategies and internal processes related to job ownership and execution of training. Provide constructive feedback to the Mentees and provide insight on progress to Manager
  • Adhere to Education Services Delivery methods, processes, procedures, and policies in the development and delivery of training services
  • Participate in the development of new offerings and improvement to processes, providing feedback and suggestions to education program management

 

 

What You’ll Bring

Let’s see what you can achieve when you dare to be yourself. What we are looking for:

• Bachelor’s degree in Business Administration/Management, Finance/Economics, Psychology, Human Resource Management, Education or Liberal Arts
• GPA of 3.0+ preferred
• 0-2 years of professional full-time work experience
• Strong desire to build a career within Consulting
• Intelligent, motivated, collegial and competitive with a “roll-up-the-sleeves” and “get the job done” attitude
• Strong presentation, training and group facilitation skills, familiar and competent with audience-engagement methods and techniques appropriate for all types of audiences
• Excellent time management skills with the ability to juggle multiple demands and reprioritize as customer timelines shift
• Highly adaptable and open to change so that one may best serve customer’s needs
• Excellent written and verbal English skills that can be applied to documentation development, curriculum review, delivery and communication
• Initiative, creativity and a passion to deliver results that make a difference
• Well-rounded individual with varied interests and experience
• Thrive on working in a fast-paced and dynamic environment
• Ability to multi-task, prioritize and manage time effectively
• Effective when working independently and in team environments
• Proactively seek guidance, clarification and feedback
• ERP and/or training experience a plus

 

No visa sponsorship is available for this position.

Customizes and delivers education services to external customers.

The Associate Consultant/Instructor is responsible for the success of their assigned Oracle project/training events and committed to superior customer service. They are expected to participate in the development of plans for continuous personal and professional growth. Control aspects of the customer event (i.e. instruction, application implementation, environment, setup etc.) to ensure success. Produce quality deliverables on a project (i.e. assessments, communication, curriculum development, Tutor, eLearning). Continually develop capacity to deliver services that add value to the customer and grow their understanding of basic concepts. Provide support to project team, project management, and upper management. Meet utilization targets. Travel as needed.

Work involves some problem solving with assistance and guidance in understanding and applying company policies and procedures. BS or equivalent functional or professional experience preferred. Has obtained or is working towards applicable industry recognized certifications (OCP, CPA, CPIM).