Overview:

Oracle NetSuite is reinventing the engagement model for our growing installed base of valued Customers.  Specifically, the Advanced Customer Support (ACS) offering has been created to provide an umbrella subscription service -- our first-ever qualifying as cloud Annual Recurring Revenue (ARR) -- that provides functional and technical Enterprise Resource Planning (ERP) solution sustainment to drive continuous NetSuite improvement and value.

The Advanced Customer Support (ACS) Team of NetSuite Professional Services is seeking a Principal Consultant to help support growth across EMEA. 

Essential Duties and Responsibilities include:

• Leads the identification and documentation of customer’s value gaps leveraging our proprietary SuiteReview methodology
• Work with customers to remediate highest priority gaps
• Evaluate and test client business processes, IT controls and identify areas of risk for management
• Architect solutions for complex business requirements, which may include configuration and/or integration and/technical components, in partnership with our dedicated Technical Services (TS) team
• Apply current knowledge of IT trends and systems processes to identify security and risk management issues, as well as other opportunities for overall process improvement
• Research and consult on various tax matters
• Define detailed functional requirements and design for TS team to test automations and integrations to NetSuite
• Customize and consult on financial reporting to enhance understanding (Balance Sheets, Income statements, Cash Flow statements) 
• Provide general ledger account analysis; reconciliation, bank statements and intercompany accounts
• Perform quality reviews of deliverables developed by other team members
• Continue to increase product knowledge and pursue relevant certifications
• Follow essential internal business processes aligned toward delighting our Customers 
• Deliver ad-hoc training in partnership with our LCS Education Consultants to ensure coverage of customer’s training needs

Preferred Skills, Education and Work Experience include:

• 5+ years of overall relevant experience in application centric functional or technical roles.
• NetSuite or competitive cloud based Enterprsie Resource Planning (ERP) software solution experience.
• Exemplary record of achievement
• Ability to adapt to a variety of clients and industries
• Strong communication, interpersonal and team-building skills
• Ability to thrive in an environment of pressing deadlines and constantly changing conditions
• Proven creativity, the ability to develop and present new ideas and conceptualize new approaches and solutions
• Ability to focus on client service and strive to exceed clients' needs
• Experience NetSuite Education delivery would be advantageous 
• Proven analytical skills with ability to tackle problems systematically to determine causes and produce effective solutions
• Ability to travel modestly as appropriate.

Detailed Description and Job Requirements

An experienced consulting professional who has an understanding of solutions, industry best practices, multiple business processes or technology designs within a product/technology family. Operates independently to provide quality work products to an engagement. Performs varied and complex duties and tasks that need independent judgment, in order to implement Oracle products and technology to meet customer needs. Applies Oracle methodology, company procedures, and leading practices.

Operates independently to provide quality work products to an engagement. Performs varied and complex duties and tasks that need independent judgment, in order to implement Oracle products and technology to meet customer needs. Applies Oracle methodology, company procedures, and leading practices. Demonstrates expertise to deliver functional and technical solutions on moderately complex customer engagements. May act as the team lead on projects. Effectively consults with management of customer organizations. Participates in business development activities. Develops and configures detailed solutions for moderately complex projects.

5-7 years of experience relevant to this position including 2 years consulting experience preferred. Undergraduate degree or equivalent experience. Product or technical expertise relevant to practice focus. Ability to communicate effectively. Ability to build rapport with team members and clients. Ability to travel as needed.

Oracle is an Affirmative Action-Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veterans status, age, or any other characteristic protected by law.