NetSuite ACS is all about partnering with our clients, understanding and analysing our clients’ business challenges, and then finding opportunities to bring value to their business using NetSuite’s solutions. Our Customer Success Managers are seen by our clients as trusted advisors and do whatever it takes to deliver solutions to meet their business and value objectives. Our skills and capabilities are our most important asset.

The NetSuite Customer Success organisation aims to grow Customer Satisfaction and increase value contribution to our customers by:

• Providing best of industry service to maximise customer’s NetSuite usage and satisfaction
• Leading innovation, expertise and specialisation through a high-performance organization

 

About you

As a leading contributor within the practice, this senior-level consulting position provides consistently high quality and innovative solution leadership to a project team.

 

You will:

• be a consultant/customer success manager and have extensive NetSuite ERP implementation / optimisation expertise
• analyse business needs to help ensure the Oracle NetSuite solution meets the customer’s objectives by combining leading practices, product knowledge, and business acumen.
• resolve complex customer issues by recommending and delivering solutions.
• work closely with the rest of the customer success team by quickly assessing client needs, developing innovative plans to solve their problems and implementing these plans to the client's satisfaction.
• have a passion for business and the associated Cloud technologies, as well as advanced analytical problem-solving skills, applied to help clients find creative ways to run their businesses more effectively.

 

 

Other responsibilities include:

• leading the optimisation aspects of engagement(s) ensuring high quality solutions within constraints of time and customer prioritisations.
• providing direction and mentoring to project teams, and effectively influencing customer leadership on key decisions.
• being responsible for managing clients in post go-live environments.
• being adept at managing the delivery of NetSuite application functionality.
• working with technical and performance experts at NetSuite to get the best outcomes for your Customer.

 

Finding new ways to constantly improve the satisfaction and loyalty of our clients is a top priority. In this role, you will often be working under pressure, working with several customers simultaneously and striving to meet customer expectations.

You will be degree educated (or equivalent experience) ideally with 3+ years NetSuite hands on implementation/optimization experience. Your 5+ years consulting experience with other ERP solutions is a definite plus. The role is located in Australia or New Zealand (flexible on City).

An experienced consulting professional who has an understanding of solutions, industry best practices, multiple business processes or technology designs within a product/technology family. Operates independently to provide quality work products to an engagement. Performs varied and complex duties and tasks that need independent judgment, in order to implement Oracle products and technology to meet customer needs. Applies Oracle methodology, company procedures, and leading practices.

Operates independently to provide quality work products to an engagement. Performs varied and complex duties and tasks that need independent judgment, in order to implement Oracle products and technology to meet customer needs. Applies Oracle methodology, company procedures, and leading practices. Demonstrates expertise to deliver functional and technical solutions on moderately complex customer engagements. May act as the team lead on projects. Effectively consults with management of customer organizations. Participates in business development activities. Develops and configures detailed solutions for moderately complex projects.

5-7 years of experience relevant to this position including 2 years consulting experience preferred. Undergraduate degree or equivalent experience. Product or technical expertise relevant to practice focus. Ability to communicate effectively. Ability to build rapport with team members and clients. Ability to travel as needed.