ORACLE CORPORATION

Network Operations Engineer

 

We are looking for an enthusiastic and agile Network Engineer to work as a member of our Network Operations team in Oracle’s Global Business Unit – Cloud Services (GBUCS).  Oracle GBUCS Network Operations runs Oracle’s global network that underpins various Oracle business units which are aligned to various industries including Hospitality, Retail, and Health and Sciences, along with other lines of business.

 

You must have a passion for learning, be passionate about delivering a reliable service to customers, and willing to work as a member of a global team.  Network Operations manage over 60 data centers globally, providing our customers end-to-end connectivity consisting of various network platforms including Oracle Cloud Infrastructure (OCI), Cisco, HP, F5, Check Point, among others.

 

As a network engineer on the Operations team, your priorities include completing change requests, fulfilling service requests, incident response, and problem management.  You could be a member of a global team that collectively supports our customers 24x7 in a follow-the-sun model.  Because our team is globally distributed, on-call shift coverage is generally specific to one shift/region, but we do ask for flexibility as occasional urgent needs arise.

 

Responsibilities

• Active monitoring of the production environment to proactively address issues that could affect Oracle’s services in partnership with the Oracle Global Operations Center.
• Create and use pre-defined work instructions to safely deliver on change requests to the production environment.
• Plan and execute changes to the network as needed.
• Develop and maintain scripts in Python or other languages to efficiently perform various changes to the network.
• Automate manual processes.
• Participate in weekly on-call rotation, and occasionally on weekend coverage as a member of a globally distributed on-call team.
• Create Postmortems and documentation of corrective actions to prevent the reoccurrence of incidents.

 

Requirements

• A combination of 4-6 years of experience supporting a production network, or a combination of higher education specific to networking/computer science and direct industry experience.
• Fluent in English, verbal and written,
• Solid networking fundamentals (TCP/IP, Routing and Switching protocols such as BGP, OSPF, Spanning Tree, Firewalls, Load Balancing, etc.)
• Experience with F5 LTM.
• Minimum of CCNP or equivalent level of knowledge.
• Strong documentation skills.
• Working knowledge of ITIL & Agile frameworks.
• Comfortable with Linux/Unix command line tools.
• Experience with orchestration solutions using Python, Ansible, YAML, JSON, and GIT.
• Familiarity with RESTful Web services is also a plus.

 

Desirable Skills & Qualifications

• B.S. in Computer Science or related field.
• Object Oriented Programing experience in a DevOps or SRE/NRE capacity.

As part of the Network Services team within Oracle's Global Information Technology organization, you will be responsible for the delivery of IT services to Oracle's businesses worldwide, these services include the management and delivery of network infrastructure.

Maintain (and monitor) records of equipment failure and liaise with engineers and suppliers as necessary - and recommend / implement changes to procedures and practices. Escalate client problems according to established procedures but exercising judgment in the process. Manage the network using network management tools, analyze network performance and recommend / implement network enhancements. Analyze network performance to ensure adequate bandwidth for business needs - and implement changes as appropriate. Working closely with 'global' network team / development recommend enhancements to the network infrastructure, and enhance proactive network management tool set. Troubleshoot network problems on the campus network, remote locations and the Irish wide area network though to resolution exercising independent judgment and creativity. Perform Project Engineering including specification definition, design of solution in compliance with corporate standards, implementation, testing through to production. Respond to monitor alarms to identify the root cause of an outage and coordinate the corrective action in a timely fashion. Provide technical and product leadership to management and contribute to Global IT policy. Provide on-call support services as needed and lead others in complex situations.

Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. 8 years relevant work experience and degree/diploma in computer science or IT discipline.

Oracle is an Affirmative Action-Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veterans status, age, or any other characteristic protected by law.



This is a remote/office based position which may be performed anywhere in the United States except for within the state of Colorado.