Your Role and Responsibilities

As Network Support Engineer, you will be responsible for configuration and execution of network changes on internal and customer facing network (routing and switching) infrastructure and application (firewall and load balancer) devices.

• You will work on multiple simultaneous projects supporting innovative cloud technologies and configuration in conjunction with other technical groups, acting as key member in Service Delivery/Operations
• You are responsible for ensuring the overall availability of IBM Cloud Network infrastructure. This includes monitoring system availability 24x7, execution and operational support of the steady state environment – incidents and changes using Remedy ticketing system

 
If you thrive in a dynamic, collaborative workplace, IBM provides an environment where you will be challenged and inspired every single day. And if you relish the freedom to bring creative, thoughtful solutions to the table, there's no limit to what you can accomplish here.
 

Introduction

We build phenomenal products that our customers rely on so it’s important they are running at their best. As a Systems Management Specialist, you will work with the latest software to keep moving business forward. Whether it’s our Engineering teams that need a test environment or our software running in production, we are seeking skilled systems management professionals ready for the challenge.

Required Technical and Professional Expertise

• Minimum 6+ years of experience in IT domain

• Expertise in configuration of Cisco routers, switches, firewalls (Cisco ASA or Palo Alto) and load balancers (Cisco ACE, Citrix NetScaler or F5 preferred)

• Proficient in configuration of GRE, IPSec, OSPF, EIGRP & BGP

• Working knowledge of routing and switching technologies, 802.1q, STP, RSTP, MSTP, VLAN, MPLS, VRF

• Solid understanding Firewall management, preferably with Cisco ASA firewalls running multi-context

• In-depth knowledge of TCP/IP packet analysis, using Wireshark or raw packet captures using tcpdump

• Minimum of three years of experience managing large scale multitenant WAN/LAN networks.

• Proven communication skills - written and oral

• Prior experience in Vendor co-ordination is needed

• Willingness to work 24*7 support

Preferred Technical and Professional Experience

• Preferable to have CCNA or any other Network certification

• Scripting or Automation knowledge is desirable

• You love collaborative environments that use agile methodologies to encourage creative design thinking and find innovative ways to develop with cutting edge technologies

• Ambitious individual who can work under their own direction towards agreed targets/goals and with creative approach to work

• Intuitive individual with an ability to manage change and proven time management

• Proven interpersonal skills while contributing to team effort by accomplishing related results as needed

• Up-to-date technical knowledge by attending educational workshops, reviewing publications

 
 

Required Education

Bachelor's Degree

Preferred Education

Master's Degree

Eligibility Requirements

NA

About Business Unit

At Global Technology Services (GTS), we help our clients envision the future by offering end-to-end IT and technology support services, supported by an unmatched global delivery network.  It's a unique blend of bold new ideas and client-first thinking. If you can restlessly reinvent yourself and solve problems in new ways, work on both technology and business projects, and ask, "What else is possible?" GTS is the place for you!

Your Life @ IBM

What matters to you when you’re looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.

About IBM

IBM’s greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.