About Amazon.com
Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.

About Retail Business Services (RBS)
The Retail Business Systems (RBS) group is an integral part of Amazon online product lifecycle and buying operations. The team is designed to ensure Amazon remains competitive in the online retail space with the best catalog quality, wide selection, supply chain defects and compliance programs. The team’s primary role is to create and enhance retail selection on the worldwide Amazon online catalog. The tasks handled by this group have a direct impact on customer buying decisions and online user experience.

About the Role
We are seeking an operation manager with proven experience in managing and leading large-scale program implementations. This role will be responsible for building and implementing CRS (central retail service) initiative and expansion in Japan marketplace, including: 1) resource planning and standardized work streams; 2) manage performance of daily operations for multiple workstreams 3) launch new programs in RBS operations team 4) lead process improvement activities 4) manage communications across multiple global stakeholders. The tasks handled by operations have a direct impact on customer experience with Amazon. Ideal incumbent in this role would always be on a lookout for opportunity to add value to Amazon retail business through improvising existing programs or build new programs. You will be required to analyze data, interact with cross functional teams, recommend and pilot improvements that will help us serve our customers better, inline with our goal to be the Earth’s Most Customer Centric Company.

Key Performance Areas:
· Attract talent and makes right hiring decisions, On-boarding and continuous development of team and maintain a high delivery bar.
· Deliver business goals for processes handled.
· Deliver operational goals for respective business functions measured under Productivity, Quality and other areas.
· Mentor and guide front line managers and process expert to manage quality, improve process efficiency.
· Launch new programs together with JCI team on time with good quality
Basic Qualification.
+5 years’ experience in service delivery/operations/project management, ability to thrive within a fast paced metrics driven environment.
· Minimum 3 year experience in people management and complex metrics management, or in complex project management.
· Excellent written and Oral English
· Strong communication and leadership skills
· Able to work in an ambiguous, dynamic & ‘internet-speed’ environment with tight deadlines
· Have an absolute passion for ensuring a great customer experience
· Possess exceptional skills in data manipulation and analysis
· Outstanding attention to detail; Exceptional problem solving & analytical skills
Preferred Qualification.
· Lean Six Sigma experience
· Good written and Oral Japanese(Optional)
· MBA (Optional)