ACS Cloud Infrastructure Architect

 

Oracle Advanced Customer Services (ACS)

Customer success is our North Star, when organizations choose to partner with us, we work with them across their cloud journey.

Businesses who have turned to Oracle for cloud solutions trust ACS  to help them get the most out of their investment. For more than 20 years, ACS has helped more than 6,000 companies across 100 countries gain the speed, flexibility, and security features that they require. We work side by side with customers to understand their unique business goals and requirements, helping them maximize their investments, minimize risks and overall achieve more.

https://www.oracle.com/support/advanced-customer-services

 

Who are we?

The ACS Advanced Service Engineering (ASE) organization is a global, innovative, open-minded and diverse team of highly skilled technical engineers. ASEs establishes long-term trusted relationships with Oracle’s key customers helping them to maximize their Oracle Cloud and on-premise investments, innovate faster, and accelerate their business success with solutions for all Oracle Cloud, multi-cloud and on-premise environments.

 

Job Description

We are looking for a Cloud Infrastructure Engineer who will be responsible of delivering advanced services customer solutions for private, public (OCI), multi-cloud and “at Customer” (DRCC, ExaCC) platforms, understanding the Customer Business and Industry requirements to provide the best service solution.

 

In terms of technical skills:

• Oracle OCI and “at Customer” (DRCC, ExaCC) expertise
• Multi Cloud (Azure, AWS, GCP) knowledge is a plus
• Strong cloud network skills (VCN, Routing, Fast Connect,..)
• Experience in IaaS service (compute, storage, networks,..)
• Infrastructure security experience is a plus
• Experience with DevOps and automation (Terraform, Kubernetes, Jenkins, ..)  is a plus.
• Strong understanding of Linux/Unix operating systems including virtualization

 

For this position, we are looking for an innovative and motivated professional with an open and flexible mindset who will work closely with the customer to ensure alignment between business changes, IT architecture, technical solutions, business resources and processes.

As integral part of our global ACS organization, the Cloud Infrastructure Architect will be working within an international environment with colleagues around the globe and contribute to global technology driven initiatives or innovation programs. 

 

As a Cloud Engineer in Oracle Advanced Customer Services you will

• Assess and analyze customers business needs to make sure that Oracle solutions meets the customer’s objectives.
• Assist customers in their overall Journey to Cloud.
• Ensure Oracle cloud technologies are leveraged appropriately using best practices.
• Be the Oracle Cloud Infrastructure authority to ensure that customers make informed decisions regarding scope to achieve beneficial solutions, cost effectiveness and quality.
• Providing technical guidance on cloud solutions to customer and other Oracle team members to underpin successful delivery.
• Support solutions around multi-cloud and hybrid cloud setups.
• Ensure successful handover from implementation toward operations making sure the implemented solution will fit the customer requirements.
• Maintain the Oracle Cloud Infrastructure Solution to make sure the customer demands needs will be met.
• Working closely with the ACS Project Manager to ensure that the individual work streams are technically well managed.
• Be a contact for new business opportunities by supporting our presales team. Identifies and promotes opportunities for sales of Oracle products and services to support business growth.
• Actively lead and contribute to strategic programs and initiatives.

 

Job Requirements, Skills and Qualifications

• Minimum 5 years  in delivering Oracle solutions ideally using cloud technologies.
• Undergraduate/higher level degree holder or equivalent work experience
• Good English skills (read, write, speak)
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• Service Deliver experience both remotely or onsite depending on business requirements.
• Experience acting as architect and technical specialist on cloud solution design, build and operate.
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• Excellent analytical and problem solving skills
• Strong written and verbal communication skills, including the ability to communicate with technical and non-technical staff at all levels of the customer organization.
• Positive, resilient and creative attitude with an open and agile mind set
• Able to develop innovative proposals and turn them into mature solutions. Think out of the box.
•  
• Ability to break down complex problems/issues to determine suitability and make appropriate assessments and recommendations.
• Keen to learn new cloud technologies using the training opportunities and lab resources in Oracle.
• Act as a positive influencer on those around you and motivate others toward success.
• Embody our Values: Customer First, Collaboration, Innovation, Inspirational Leadership and Integrity.
• Security clearance (SC or DV) is a plus

 

 

About us

We believe in a development-focused culture, where employees have opportunities to learn, grow and find purpose.

Innovation starts with inclusion at Oracle. We are committed to creating a workplace where all kinds of people can be themselves and do their best work. It’s when everyone’s voice is heard and valued, that we are inspired to go beyond what’s been done before. That’s why we need people with diverse backgrounds, beliefs, and abilities to help us create the future, and are proud to be an affirmative-action equal opportunity employer.

Oracle is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity and disability status, age, or any other characteristic protected by law.

As part of Oracle's employment process candidates will be required to successfully complete a pre-employment screening process. This will involve identity and employment verification, professional references, education verification and professional qualifications and memberships (if applicable).

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

As an Advisory Systems Engineer, you are expected to be an expert member of the problem-solving/avoidance team and be highly skilled in solving extremely complex (often previously unknown), critical customer issues. Performing the assigned duties with a high level of autonomy and reporting to management on customer status and technical matters on a regular basis, you will be expected to work with very limited guidance from management. Further, the Advisory Systems Engineer is sought by customers and Oracle employees to provide expert technical advice.

Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. Because of substantial customer interfacing, a demonstrated ability to work with customers on an independent basis with exceptional communication skills, while consistently achieving the absolute highest levels of customer satisfaction. Both a Bachelor*s and Master*s degree in Computer Science, Engineering or equivalent experience 8 years related experience prior to taking this position. In addition, experience with Oracle*s core products, applications, and tools.

As part of Oracle's employment process candidates will be required to successfully complete a pre-employment screening process. This will involve identity and employment verification, professional references, education verification and professional qualifications and memberships (if applicable).