In line with the relevant policy and requirements of the Government of the Kingdom of Saudi Arabia, preference will be given to Saudi nationals who apply for this role.

Who is Advanced Customer Services?

 First of all, the People. Advanced Customer Services has more than 4000 senior technical experts globally, most of them engineers. Each of them comes with a wealth of experience in Oracle technology. Most are in long-term engagements with their customers and thus gain a unique understanding of their platforms, requirements, and business needs.

Advanced Customer Services is a global organization, operating in 100+ countries for 20+ years, with a wealth of customers across all industries Thousands of customers around the globe rely on Advanced Customer Services for high performance and the efficient operation of their most critical business processes on Oracle environments.

Academics:

o   B.S (Computer Science) or equivalent preferred.

o   Other qualifications with adequate experience maybe considered.

o   PGDBM/

Experience -  6+ Years as Oracle Cloud Technical consultant

Job Description
Experience to define and build custom reports that meet the needs of our business.
Experience in  FIN, HCM, SCM teams to define functional reporting requirements.

Knowledge of Integration cloud (OIC)

Work with implementation partner to define and build custom OBTI and XML reports with Oracle HCM/SCM/FIN cloud.
Advie on reporting gaps creating BI publisher reports where requirements cannot be met Oracle Transactional Business Intelligence (OTBI)/OTBI-Enterprise.
Work with business team to define functional reporting requirements, agreeing the toolset that will be used to best deliver.
Work with the workstream leads to create functional reporting specs that accurately document required functionality.
Create dashboards and infolets that provide an increased overall end user experience for reporting.
Provide guidance to the creation of end user training ensuring that functionality of reports are fully understood when documentation is created.
Support the unit testing and user acceptance testing for Oracle HCM reporting raising/fixing any potential bugs found.

Job Functions:

Develops a thorough understanding of business processes, data sets and clinical knowledge of operations to translate work for report writers.
Collaborate with customer to gather detailed scope of work and technical specs for extracts.
Ensure delivered data supports the line of business requirements.
Responsible for ensuring the people reporting requirements of the business are met using reporting tools contained within Oracle ERP/ HCM/ SCM Cloud.
Supports environment change management control by complying with change management standards for data needs and approvals.
Supports the organization and sourcing of data for business intelligence initiatives from approved data sources to support and enable strong enterprise data management standards.
Develops understanding of enterprise data architecture, data platforms and data operations.
Understands data model structures and extract transform and load (ETL) services in relation to business intelligence duties.
Provides hands on technical knowledge and capabilities of the use of Power BI.
Troubleshoot problems and questions from end users to provide daily support.

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

As a Senior Systems Engineer, you will interface with the customer*s IT staff on a regular basis. Either at the client*s site or from a remote location, you will be responsible for resolution of moderately complex technical problems related to the installation, recommended maintenance and use and repair/workarounds for Oracle products. You should be highly experienced in some Oracle products and several platforms that are being supported. You will be expected to work with only general guidance from management while advising management on progress/status.

Job duties are varied and complex utilizing independent judgment. May have project lead role. Because of substantial customer interfacing, a demonstrated ability to work with customers on an independent basis with exceptional communication skills, while consistently achieving the highest levels of customer satisfaction is essential. A Bachelor*s degree in Computer Science, Engineering or equivalent experience is preferred with five years related experience. Experience with Oracle*s core products, applications, and tools is important.

As part of Oracle's employment process candidates will be required to successfully complete a pre-employment screening process. This will involve identity and employment verification, professional references, education verification and professional qualifications and memberships (if applicable).