Department Description

Oracle Pre-Sales is the function which provides product expertise to sales, customers & partners in Oracle. Oracle has a large community of Sales Consultants that engage on a daily basis in tasks such as\:

 - Reusable product presentations, customizations & demonstrations by translating our customer's business needs into Oracle solutions

 - Advising customers & partners on how best to use Oracle products

 - Technical proofs of concept including the ones with data provided by clients

 - Interacting with product development about new releases and new functionality

 

Details\:

As a part of our Oracle CX Demo Engineering team, you would be teamed with a group of highly passionate custom demo builders who strive to stay ahead of the technology curve.

 

Role Overview\:

This highly rewarding role will offer you the opportunity to leverage your CRM/CX knowledge and work in unison with Oracle’s best field sales consultants, solving complex customer problems and translating customer requirements into solutions that drive business results. This is a critical role in driving the continued success of Oracle’s customers in North America.

 

Responsibilities include\:

Your core responsibility is to understand customer challenges and build solutions leveraging Oracle’s modern CRM/CX Cloud platform and applications.

You are expected to work directly with the sales team to\:

 - Provide direction, configuration support and specialist knowledge in applying Oracle CRM/CX solutions to meet customers’ needs

 - Expert in troubleshooting functional and technical application issues, providing innovative solutions to product, and demo content gaps

- Innovator mindset who is always looking for something new or improving existing skills with the intent of adding value to the Oracle products

 - Build repeatable cloud solution demonstrations

 - Create new industry-focused solution innovations

 - Continuous learning through product training and other sources;

 

To be successful in this role, you will ideally have\:

 - Bachelor's Degree in Computer Science or equivalent technical experience

 - A passion for learning and leadership in Customer Experience

 - Working experience with Oracle Service Cloud – RightNow
 - Aptitude to learn new technologies/techniques quickly and efficiently
 - Strong analytical skills
 - Demonstrates ability to explore different alternatives and options to resolve technical challenges

 - Very good understanding of CRM/CX Service business processes (Service Requests Management, Knowledge Management, CTI)

 - Preferred programming languages including PHP, JavaScript, HTML and .NET

 - Experience in integrating applications with REST and SOAP web services

 - Good knowledge of other applications within Oracle’s CX Cloud Suite would be a distinct advantage

 - Excellent verbal and written communication skills.

 

What We Offer\:

Oracle is a very successful, profitable and leading international IT provider providing an environment that enables employees to learn, grow and be successful. Specifically related to the Pre-Sales role in the Pre-Sales Centre we provide\:

 - An environment that is focused on continuous learning

 - Ample opportunity to train on new products and to develop new personal skills

 - A combination of deploying technical knowledge and sales abilities

 - A challenging and interesting work environment with the possibility for interaction with colleagues, customers and partners

 - A fun and varied job

 - Excellent possibilities to develop yourself and your career

 - Attractive salary and benefits

 

Please submit your CV in English! Thank you!

!|!Provides direction and specialist knowledge in applying the technology/application to client business. Facilitation of customer product/application understanding through presentations demonstrations and benchmarks; provision of support throughout the sell.

As a Senior Sales Consultant you will be responsible for providing presales technical / functional support to prospective clients and customers while ensuring customer satisfaction with minimal supervision. Acts as a technical resource for less experienced Sales Consultants. Develop and deliver high quality standard Oracle presentations and demonstrations. Present and articulate advanced product features and benefits, product future direction and overall Oracle solutions. Design, validate, and present Oracle software solutions to include advanced product concepts, future direction, and 3rd party complimentary products. Develop and manage reference sites through high quality technical, professional client relationships.

Job duties are varied and complex, needing independent judgment. May have project lead role. 5 years vendor (sales and marketing) experience. 5 years relevant computer applications or database/tools. Demonstrated proficiency in one multi-user operating system. Through knowledge of system and application design. Strong verbal and written communication skills\: needs analysis, positioning, business justification, closing techniques. Demonstrated ability to solve complex technical problems with accounts in complex technical environments. Ability to travel as needed. BS degree or equivalent; advanced degree desirable.

As part of Oracle's employment process candidates will be required to successfully complete a pre-employment screening process. This will involve identity and employment verification, professional references, education verification and professional qualifications and memberships (if applicable).!|!