Oracle’s Public Cloud Shared Services - Assurance Team- C@C Task Force

Join one of the most visible technology areas within Oracle and be part of a world class cloud team to sustain a positive experience of Customers who adopt Oracle’s Cloud as key vendor of their mission critical IT Solutions. C@C Task Force, as part of Assurance Team, will offer you an opportunity to learn and quickly grow, with a focus on cloud adoption on C@C.

What You Will Do:

Assurance – C@C works to make sure ExaCC Gen 2 machines are operated according to Oracle Best Practices. Target is to introduce adaptable standard methodologies to positively influence customer's happiness as well as increase customers’ likelihood of cloud adoption on C@C and retention.

The member of the Assurance/ C@C Task Force Team is responsible to take a proactive/preventive approach by defining implementable, replicable, transferable and 

adaptable standard methodologies to positively influence customer's happiness as well as retention and increase customers’ likelihood of cloud adoption on C@C.

In this role, by combining business, technical and cloud competency you will work with enterprise customers to realize the value of cloud with C@C.

Does this sound like you? If so, we hope to meet you!

How You'll Do It:

• Enable customers for smooth C@C operation by running workshops.
• Support and govern ExaChk output evaluation.
• Track level of patching for the relevant components to keep current.

Act as the primary interface for internal escalation management acting as partner with the Oracle Ecosystem (Technology Engineering, Product Management, Support,

• Cloud Operations as well as Sales Operations) to manage service requests in real time by collecting, prioritizing and working towards solving customers’ requests.
• Ensure high-quality customer service with emphasis on timely resolution and through problem definition and identification.
• Take charge of resolving escalations and issues and escalate internally when needed.
• Improve the customer experience and drive service request initiatives that increase customers’ likelihood of cloud adoption.
• Build relationships with Product Development, Support, Cloud Operations that allow you to facilitate execution of daily tasks.
• Create and share best practices/ feedback to relevant stakeholders.
• Maintain the customer communication all throughout the entire Cloud Lifecycle experience.

• Deliver monthly or quarterly review with the assigned customer by making:

• a summary of their Current Environment and its evolution in the weeks,
• an overview of their billing,
• a review of the IT Operations, and
• an overview of the Open/Closed Incidents.

• Qualifications & Requirements

• Knowledge of cloud computing, distributed computing.
• Knowledge of IT infrastructure elements and concepts.
• Understanding of Exadata technology in the Cloud (EXACS and EXACC).
• Experience in troubleshooting and diagnosing issues.
• Project management skills.
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• Strong communication skills and relationship building skills.
• Creative problem-solving and analytical skills.
• Flexibility, this is a high growth area that requires agility.
• English language ability is vital.
• Fluency in spoken and written French or Italian or Spanish is a plus!

• We Offer:

• Great in-house training on Oracle Cloud Services and Oracle products, helping you to become a specialist in your field.
• The chance to work at the source of Oracle's innovative technology.
• An international working environment that is fun, exciting and always challenging where you can build your career.
• Excellent OTE and benefits package.