Provide implementation services to new and existing customers
Document and validate customer’s business requirements and map to NetSuite functionality
Configure/customize NetSuite application to meet customer’s business requirements
Conduct personalization sessions (on-the-phone and in-person) and document with meeting minute summaries
Attend internal project meetings and provide status on progress of activities and deliverables
Contribute to internal PS initiatives
Document solutions and contribute to solutions repository
Document Leading Practices and share with PS practice
Participate in SME program in area(s) of interest and expertise
Focus on Continuing Education
Contribute to internal PS knowledge share; Review posted feedback on a continuous basis
Participate in Continuing Education sessions
Be fully versed on functionality released with each new product upgrade
Problem Solving
Works on problems of diverse scope where analysis of data requires evaluation of numerous factors
Demonstrates good judgement in selecting methods and techniques for obtaining solutions
Documents, troubleshoots and escalates Support issues outside defined parameters
Demonstrated experience in translating customer business requirements into workable business solutions, either as a software solution or a re-engineering initiative
Ability to resolve routine issues per defined parameters and procedures, and escalate when necessary
Ability to document reusable solutions
Autonomy
Works fairly independently
Ability to influence customers to modify current business practices, as required
Ability to manage scope and expectations with the customer
Decision Making
Generally receives guidance and direction from other project resources (Principal Consultant, Consulting Technical Manager, Project Manager), Team Lead, and PL
Ability to engage in the Sales process with some guidance from Management
Interpersonal Skills
Strong written and verbal communication skills
Strong presentation skills
Ability to establish credibility and rapport with internal and external stakeholders
Ability to work within project teams, and collaborate cross-departmentally
Ability to communicate effectively with functional and technical resources
Soft Skills
Customer relationship acumen and strong consulting skills
Ability to manage multiple projects
Technical
Skills
Mastery of Microsoft Office Products
Experience with software in a SaaS environment including any experience with Accounting/ERP, CRM and Ecommerce
Some consulting experience with QuickBooks, Great Plains, Microsoft Dynamics, Intacct, SalesForce.com, Upshot, ACT, Goldmine, MAS 90, Siebel, Oracle, SAP, PeopleSoft, JD Edwards, NetSuite
Ability to effectively implement an ERP, SFA/CRM or Ecommerce Solution
