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Key
Responsibilities
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Provide implementation services to new and existing
customers
- Document and validate
customer’s business requirements and map to NetSuite functionality
- Configure/customize
NetSuite application to meet customer’s business requirements
- Conduct
personalization sessions (on-the-phone and in-person) and document with
meeting minute summaries
- Attend internal
project meetings and provide status on progress of activities and
deliverables
Contribute to internal PS initiatives
- Document solutions and
contribute to solutions repository
- Document Leading
Practices and share with PS practice
- Participate in SME
program in area(s) of interest and expertise
Focus on Continuing Education
- Contribute to internal
PS knowledge share; Review posted feedback on a continuous basis
- Participate in
Continuing Education sessions
- Be fully versed on
functionality released with each new product upgrade
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Problem Solving
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- Works on problems of
diverse scope where analysis of data requires evaluation of numerous
factors
- Demonstrates good judgement
in selecting methods and techniques for obtaining solutions
- Documents,
troubleshoots and escalates Support issues outside defined parameters
- Demonstrated
experience in translating customer business requirements into workable
business solutions, either as a software solution or a re-engineering
initiative
- Ability to resolve
routine issues per defined parameters and procedures, and escalate when
necessary
- Ability to document
reusable solutions
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Autonomy
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- Works
fairly independently
- Ability
to influence customers to modify current business practices, as required
- Ability
to manage scope and expectations with the customer
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Decision Making
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- Generally receives
guidance and direction from other project resources (Senior Principal Consultant,
Consulting Technical Manager, Project Manager), Team Lead, and PL
- Ability to engage in
the Sales process with some guidance from Management
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Interpersonal
Skills
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- Strong written and
verbal communication skills
- Strong presentation
skills
- Ability to establish
credibility and rapport with internal and external stakeholders
- Ability to work within
project teams, and collaborate cross-departmentally
- Ability to communicate
effectively with functional and technical resources
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Soft Skills
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- Customer
relationship acumen and strong consulting skills
- Ability
to manage multiple projects
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Technical
Skills
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- Mastery
of Microsoft Office Products
- Experience
with software in a SaaS environment including any experience with Accounting/ERP,
CRM and Ecommerce
- Some
consulting experience with QuickBooks, Great Plains, Microsoft Dynamics,
Intacct, SalesForce.com, Upshot, ACT, Goldmine, MAS 90, Siebel, Oracle,
SAP, PeopleSoft, JD Edwards, NetSuite
- Ability
to effectively implement an ERP, SFA/CRM or Ecommerce Solution
- Understanding
of common industry standard business practices, such as ERP, SFA/CRM, or
Ecommerce
- Understanding
of different industries and how NetSuite applies to the customer’s
business practices
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