POSITION:                                       Spa Experience Coordinator                                            

DEPARTMENT:                                Willow Stream Spa                                                                                    

All duties will be performed in accordance with The Fairmont Empress’

commitment to luxury service standards

Summary of Responsibilities 

• Handle all Guests in a professional, courteous manner and serve as the facility's first impression to Guests and members
• The Experience Coordinator is responsible for the overall operation of the reception area, telephones
• Answer telephone inquiries promptly and professionally and channel to appropriate person for assistance
• Greet members and Guests in a friendly and efficient manner
• Escort Guest as required
• Knowledgeable about all aspects of treatments and the facility
• Knowledgeable in a spa therapy
• Provide information and literature about facility in person and via telephone
• Control entry into all areas of facility by restricting all unauthorized individuals
• Collect moneys or other suitable payment from clients for all services rendered
• Operate point of sale system
• Treatment bookings/scheduling
• Carry out any other duties and responsibilities as assigned

Qualifications:

• Minimum of 2 years experience in spa industry or hospitality
• Diploma or Degree in hospitality or related field an asset
• Computer literacy in Microsoft Office, Word, Excel
• Excellent communication skills, both written and spoken

Physical Aspects of Position (include but are not limited to):

• Frequent standing and walking throughout shift
• Occasional kneeling, pushing, pulling, lifting
• Occasional ascending or descending ladders, stairs and ramps
• Must be able to lift and carry heavy loads