Key Responsibilities

• Handle written and/or telephone complaints against Insurers and Intermediaries professionally
• Carry out assessment and investigations on complaints, non-compliance and misconduct cases, and prepare assessment reports
• Prepare monthly management information / statistical reports on complaints
• Conduct trend and root cause analyses on complaints to identify any industry issues
• Other duties as assigned by supervisors

Requirements

• A Bachelor’s degree in any discipline
• Relevant work experience in complaints handling, assessment and investigation
• Knowledge of local regulatory requirement, preferably in the insurance sector
• Proficiency in written English and Chinese
• Responsible, strong interpersonal skills and customer-oriented
• Proficiency in software applications (MS Word, Excel, PowerPoint and Chinese word processing)