Part-time Officer (Complaint Handling)
INSURANCE AUTHORITYSouthern districtUpdate time: September 7,2020
Job Description
Key Responsibilities
- Handle written and/or telephone complaints against Insurers and Intermediaries professionally
- Carry out assessment and investigations on complaints, non-compliance and misconduct cases, and prepare assessment reports
- Prepare monthly management information / statistical reports on complaints
- Conduct trend and root cause analyses on complaints to identify any industry issues
- Other duties as assigned by supervisors
Requirements
- A Bachelor’s degree in any discipline
- Relevant work experience in complaints handling, assessment and investigation
- Knowledge of local regulatory requirement, preferably in the insurance sector
- Proficiency in written English and Chinese
- Responsible, strong interpersonal skills and customer-oriented
- Proficiency in software applications (MS Word, Excel, PowerPoint and Chinese word processing)
Get email alerts for the latest"Part-time Officer (Complaint Handling) jobs in Southern district"