Part-time Officer (Complaint Handling)
INSURANCE AUTHORITYSouthern districtUpdate time: September 7,2020
Job Description

Key Responsibilities

  • Handle written and/or telephone complaints against Insurers and Intermediaries professionally
  • Carry out assessment and investigations on complaints, non-compliance and misconduct cases, and prepare assessment reports
  • Prepare monthly management information / statistical reports on complaints
  • Conduct trend and root cause analyses on complaints to identify any industry issues
  • Other duties as assigned by supervisors

 

Requirements

  • A Bachelor’s degree in any discipline
  • Relevant work experience in complaints handling, assessment and investigation
  • Knowledge of local regulatory requirement, preferably in the insurance sector
  • Proficiency in written English and Chinese
  • Responsible, strong interpersonal skills and customer-oriented
  • Proficiency in software applications (MS Word, Excel, PowerPoint and Chinese word processing)

 

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