The Company

Oracle is the world’s leading provider of business software. With a presence in over 175 countries, we are one of the biggest technology companies on the planet. We're using innovative emerging technologies to tackle real-world problems today. From advancing energy efficiency to re-imagining online commerce, the work we do is not only transforming the world of business—it is helping advance governments, power nonprofits, and giving billions of people the tools they need to outpace change. For more information about Oracle (NYSE:ORCL), visit us at oracle.com.

Oracle’s commitment to R&D is a driving factor in the development of technologies that have kept Oracle at the forefront of the computer industry. If you are passionate about advanced development and working on the next-generation large-scale distributed systems for the most popular open source database in the world, which is optimized for the cloud providing the best performance, we would like to talk with you.

What you will do:

The MySQL HeatWave and Advanced Development team is responsible for the massively parallel, high performance, in-memory query accelerator for Oracle MySQL Database Service that accelerates MySQL performance by orders of magnitude for analytics and mixed workloads. HeatWave is 6.5X faster than Amazon Redshift at half the cost, 7X faster than Snowflake at one-fifth the cost, and 1400X faster than Amazon Aurora at half the cost. MySQL Database Service with HeatWave is the only service that enables customers to run OLTP and OLAP workloads directly from their MySQL database. This eliminates the need for complex, time-consuming, and expensive data movement and integration with a separate analytics database. The new MySQL Autopilot uses advanced machine-learning techniques to automate HeatWave, which make it easier to use and further improves performance and scalability. Join us to help make this amazing technology available as a service on AWS.

This cutting edge technology serves critical business needs, which is changing the way data transactions function, all over the world. You will make a technical impact on the world with the work you do.

Join a fun and flexible workplace where you’ll enhance your skills and build a solid professional foundation. As a Cloud Operations Analyst for Oracle's MySQL Heatwave AWS team you will contribute to an exciting new team working on one of the hottest cloud services. You will use your skills to learn how to constantly deliver and improve on this tremendous cloud services.  Operations work will include troubleshooting production issues and handling change management requests for upgrades, patches or modifications. When not working on operations you will be working on software engineering tasks such as review of incidents to drive  improvement of services, tools or runbooks to increase our reliability, scalability and reduce operational overhead through automation, training, documentation, service enhancement, or process.  This position has the opportunity to leverage and learn the ins and outs of current cloud service architecture, deployment, monitoring and operational technologies.  There are many useful and desirable skills which will be acquired if not already present. See below for the many cool and current technologies in play.  The ideal candidate has some of many of the skills, but key is the motivation and ability to learn quickly as well as a passion for an excellent customer experience. Learn more at mysql.com/cloud

Analysts will:

• Improve monitoring, notifications, configuration and deployment of our services.
• Provide feedback to our development teams about operations administration dashboards functionality and UIs
• Perform proactive service checks and monitor/triage and address incoming system/application alerts, email and phone calls to ensure appropriate priority and response.
• Triage and troubleshoot service impacting events from multiple signals including phone, email, service telemetry and alerting.
• Perform change management activities for services such as upgrades and patching.
• Identify and work with engineering to implement opportunities for automation, signal noise reduction, recurring issues and other actions to reduce time to mitigate service impacting events and increase the productivity of cloud operations and development resources.
• Coordinate, document and track critical incidents ensuring rapid and complete issue resolution and an appropriate closed loop to customers and other key stakeholders. 
• Improve the availability, scalability, latency, ease of use, and efficiency of service control plans and operational tooling.
• Participate in service capacity planning and demand forecasting, software performance analysis and system tuning
• Potentially participate in regular rotations as a central part of the 24x7 operations team.
• Need to be reliable in terms of working scheduled hours.
• Need to be motivated quick learners.

Desired  skills include

 

AWS-specific skills which would be a plus but are not strictly required:

• Familiarity with AWS services (e.g.: Lambda service, Step functions, DynamoDB, AWS Session manager, CloudWatch, etc.).

General skills for working in this operational role:

• Basic understanding of serverless cloud architectures.
• Experience with Python programming and bash scripting.
• Familiarity with MySQL database, SQL query interface, general database concepts.
• Ability to work independently and across teams to guide other peers through technical operations.
• Good technical writing and communication skills. Analysts will need to be able to clearly write descriptions of operational issues and corrective actions for incidents.
• Basic Linux system administration knowledge and experience and familiarity with Linux troubleshooting and internals.
• Slack skills and being comfortable coordinating with others online.
• Very strong analytical skills to identify problem root causes.
• Systematic problem-solving approach, combined with a strong sense of ownership and drive in resolving operations issues.
• Experience working under pressure to mitigate customer issues affecting service reliability, data integrity, and overall customer experience.
• Monitoring, management, analysis and troubleshooting of large-scale, distributed systems.
• BE/BTech or ME/MTech in Computer Science, or equivalent.
• 8+ years of work experience as a software, site reliability or customer support analyst

Life at Oracle:

An Oracle career can span industries, roles, countries and cultures, giving you the opportunity to tackle new roles and challenges, while blending work and life. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry. To nurture the talent that makes this happen, we work hard to build a vibrant and inspiring workplace that celebrates diverse, hardworking teams where everyone can contribute. We take care of each other, and value giving back to the community. We have flexible work arrangements and offer benefits including generous paid parental leave and comprehensive premium medical insurance.

Design, develop, troubleshoot and debug software programs for databases, applications, tools, networks etc.

As a member of the software engineering division, you will take an active role in the definition and evolution of standard practices and procedures. You will be responsible for defining and developing software for tasks associated with the developing, designing and debugging of software applications or operating systems.

Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. Leading contributor individually and as a team member, providing direction and mentoring to others. BS or MS degree or equivalent experience relevant to functional area. 7 years of software engineering or related experience.