Key

Responsibilities

Provide implementation services to new and existing customers

• Document and validate customer’s business requirements and map to NetSuite functionality
• Configure/customize NetSuite application to meet customer’s business requirements
• Conduct personalization sessions (on-the-phone and in-person) and document with meeting minute summaries
• Attend internal project meetings and provide status on progress of activities and deliverables

Contribute to internal PS initiatives

• Document solutions and contribute to solutions repository
• Document Leading Practices and share with PS practice
• Participate in SME program in area(s) of interest and expertise

Focus on Continuing Education

• Contribute to internal PS knowledge share; Review posted feedback on a continuous basis
• Participate in Continuing Education sessions
• Be fully versed on functionality released with each new product upgrade

Problem Solving

• Works on problems of diverse scope where analysis of data requires evaluation of numerous factors
• Demonstrates good judgement in selecting methods and techniques for obtaining solutions
• Documents, troubleshoots and escalates Support issues outside defined parameters
• Demonstrated experience in translating customer business requirements into workable business solutions, either as a software solution or a re-engineering initiative
• Ability to resolve routine issues per defined parameters and procedures, and escalate when necessary
• Ability to document reusable solutions

Autonomy

•     Works fairly independently
•     Ability to influence customers to modify current business practices, as required
•     Ability to manage scope and expectations with the customer

Decision Making

• Generally receives guidance and direction from other project resources (Senior Consultant, Consulting Technical Manager, Project Manager), Team Lead, and PL
• Ability to engage in the Sales process with some guidance from Management

Interpersonal Skills

• Strong written and verbal communication skills
• Strong presentation skills
• Ability to establish credibility and rapport with internal and external stakeholders
• Ability to work within project teams, and collaborate cross-departmentally
• Ability to communicate effectively with functional and technical resources

Soft Skills

•     Customer relationship acumen and strong consulting skills
•     Ability to manage multiple projects

Technical

Skills

•     Mastery of Microsoft Office Products
•     Experience with software in a SaaS environment including any experience with Accounting/ERP, CRM and Ecommerce

•     Some consulting experience with QuickBooks, Great Plains, Microsoft Dynamics, Intacct, SalesForce.com, Upshot, ACT, Goldmine, MAS 90, Siebel, Oracle, SAP,     PeopleSoft, JD Edwards, NetSuite
•     Ability to effectively implement an ERP, SFA/CRM or Ecommerce Solution
•     Understanding of common industry standard business practices, such as ERP, SFA/CRM, or Ecommerce
•     Understanding of different industries and how NetSuite applies to the customer’s business practices

Education

•     Bachelor’s degree, preferably in Accounting or Management Information Systems

Professional

Experience

•    5+ years’ experience in systems applications consulting, either internally via an IT organization, or externally with a consulting firm or software provider

•     Solid experience in Business Process Mapping and Change Management

Promotion Criteria

•     Demonstrates advanced knowledge in at least 1 major area of NetSuite functionality – i.e. ERP, CRM, Ecommerce, OpenAir
•     Regularly exceeds personal utilization targets on a quarterly basis
•     Exceeds Customer Reference Targets and Customer Satisfaction Survey Score Targets
•     Contributes to internal PS Knowledge Share
•     Demonstrates ability to manage multiple projects simultaneously

Reports To

•    Professional Services Practice Manager