SCM Cloud – Senior Support Engineering Consultant

Would you like to:

Be a part of the team that directly impacts the success of Oracle’s Applications Business

Be one of the first few to work on the latest Oracle Applications

Create Innovative solutions to complex requirements

 

All great stories have to start somewhere, and that place is Demo Services. Demo Services isn’t just a technical organization that builds demos, instead it is the starting point, one that is singularly focused on capturing the imagination of our potential buyers through compelling visualizations that demonstrate the art of the possible with Oracle’s products.  We are expanding our talented SCM Support Engineering team within Demo Services and are looking for an experienced, energetic and innovative Supply Chain Management (SCM) expert to   join   our   team   supporting   pre-sales   demos   globally   for   Oracle’s   SCM   Cloud   Suite   of applications.

 

Job Responsibilities:

 

• Expert in SCM domain working as part of a global support engineering team.
• Expert in troubleshooting Functional and Technical application issues, providing  innovative solutions to product and demo content gaps.
• Work closely with the Demo Engineering teams to ensure demo flow issues are resolved well in advance of the actual demo.
• Coordinate and host demo advisory calls providing demo solution advice around setup,  configuration and integrations for SCM Cloud demos.
• Participate in and identify key issues during demo release testing, providing feedback and recommendations to Demo Engineering to  help improve the quality of the demo content.
• Excellent Customer Service Orientation, working closely with pre-sales consultants  globally to help them design and configure compelling demo solutions.
• Pro-active involvement in the global SCM community.
• Co-ordinate and host Transfers of Information (TOIs) and identify relevant demo collateral.
• Desired Profile:
• Strong Customer Service Orientation.
• Excellent written and oral communications skills.
• Great team player and able to work and collaborate across global teams
• Out of box thinker who has an eye for detail, brings immense drive and a new perspective to problem solving.
• Results orientation, you will not be satisfied until the job is done with the right quality.
• Ability to work within virtual teams; to get a specific job done often requires working together with many colleagues spread out across different countries.
• Self-motivated, you have the natural drive to learn and pick up new challenges.
• Always looking to raise the bar of own skills and competencies.

 

Qualifications / Skills:

 

• University degree in either Engineering (Production or Mechanical), Math’s, Economics,
• Computer Science or comparable.
• Excellent knowledge of  Supply Chain Management business flows 
• Good knowledge of one or more product areas within the SCM Cloud Suite i.e. Manufacturing, Logistics, Order Management, Procurement, Product Lifecycle Management, Inventory Management, Costing, Planning etc.
• Certifications in any of the SCM Cloud products will be a huge plus.
• Previous experience resolving complex functional application issues in an SCM or other  Cloud implementation, Pre-Sales or Support role.
• Excellent knowledge of the Fusion SCM data model.
• Excellent knowledge of Fusion architecture and file systems.
• Experience working on SCM product Integrations.
• Knowledge of Oracle Integration Cloud (OIC) will be an advantage.
• Excellent analytical, troubleshooting and problem solving skills including the ability to read and decipher Log and Trace files to help determine root cause as well as propose innovative solutions.
• Good SQL/PLSQL knowledge and experience using associated tools (SQL Plus, SQL Developer).
• An ability to produce results in a fast pace environment with constantly changing  priorities.
• UNIX knowledge including commands and basic scripting would be useful but not mandatory.
• Fusion performance troubleshooting ability with experience using any of the associated tools (EM Console, EM Grid, Database Diagnostics, SQL, RUEI, Fiddler, WLS Console, JRocket) would be a distinct advantage but not mandatory.
• English advanced proficiency and fluency (including writing) are mandatory.
• Consulting experience preferred and this job does not involve travel

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

As a Principal Support Engineer, you will offer strategic technical support to assure the highest level of customer satisfaction. A primary focus is to create/utilize automated technology and instrumentation to diagnose, document, and resolve/avoid customer issues. You are expected to be an expert member of the technical problem solving/problem avoidance team, routinely sought after to address extremely complex, critical customer issues. Services may be frequently provided by on-site customer visits.

Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. 7 years experience with Core products or eight years experience with Applications products, BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with 3.0 GPA OR (for Applications) proven professional/ technical experience, i.e., demonstrating an understanding of Applications at a functional and technical level (preferably Oracle).





Oracle is an Affirmative Action-Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veterans status, age, or any other characteristic protected by law.