Act as the primary contact between customers, Oracle and third parties with respect to Oracle delivery.  It has the responsibilities on the account management and the service management ensuring that our services are delivered on time within budget; and that overall customer satisfaction is achieved. He / She, collaborating with our Sales team, is responsible for the development and growth of our footprints in Hong Kong installed base; positioning the value for support and to grow and protect the support revenue streams; Leverage and align with all relevant line of business within Oracle, develop and build those relationships with Key stakeholders; provide accurate forecasts for allocated territory; meeting set targets for bookings, online renewals and contract backlog; leading contributor individually and as a team member, providing direction and mentoring to others; can take a project lead role.  He/ She is responsible for escalating issues across multiple business units within Oracle and marshalling resources, both local and regional, as necessary to resolve issues.   

It is a contributor individually and as a team member, providing direction and mentoring to others. The skill set requirements are

• At least 12+ years of experience in professional enterprise implementing and supporting IT projects
• A minimum 8 year of experience in managing and leading IT service delivery projects
• Good understanding on the life cycle for implementation and support  of  IT applications
• Experience in System Architecture is mandatory
• Strong in customer/ service management
• Strong in interpersonal and communication skills
• Strong in planning, organization and time management skills
• Holding a PMP certification and ITIL certification is a plus
• Industry experience is desirable

 

 

 

This position will be responsible for providing customers with the guidance and support needed throughout the full life cycle of implementation to ensure successful and most effective use of Oracle’s products. In addition, this position will be a leader in ensuring overall customer satisfaction with Oracle’s products and related implementation services.

This position will provide customers with regular assessments on the domains of strategy, process, governance, people and technology accompanied by recommendations for improvement in each area. The ATAM will act as the primary liaison between Oracle, the customer, and the system integrator with respect to the implementation. He/she will serve as Oracle's support/services lead to the customer and provide business process, application functionality, technology, and implementation expertise by delivering a combination of business specifications analysis, technical consulting and project management skills. The TAM is responsible for escalating issues across multiple business units within Oracle (e.g. Technical Support, Expert Services, Sales, Consulting, Product Development, etc.) and marshalling resources as necessary to resolve problems.

Provide leadership and expertise in the development of new products/services/processes, frequently operating at the leading edge of technology. Demonstrated success at Oracle with 3 years and as a Technical Account Manager for at least 2 years, including involvement in at least 5 successful customer deployments. Recommended 7-10 years of professional Information Systems implementation experience. Demonstrated experience in package systems implementation (CRM, ERP, Consulting experiences). Understanding of various technical architectures and operating systems including web-based applications, networks, RDBMS (Oracle, DB2, MS SQL Server), etc. Project Management (PMP) certification or extensive Project Management experience across global and diverse organizations. Industry experience is desired.