The Customer Engineering & Advocacy Lab (CEAL) is part of the Service Excellence Analytics Product Development organization.

The CEAL team’s primary focus is centered on customer-centric engineering activities, both reactive escalations as well as strategic and proactive customer efforts.

 

The CEAL Team’s Charter/Mission:

The CEAL Team has an overarching mission of delivering an exceptional customer experience and technical expertise for customers using Oracle’s Analytics products whether they are On Premise or On the Cloud.

We serve as the Development and Engineering team’s customer facing subject matter experts (SME) and engineering managers dedicated to advocating for and working to ensure our customer’s success.

 

Responsibilities:

• Assist in leading our Cloud solution (SaaS, PaaS) efforts by working across Oracle Cloud Operations, Base Development, our partners, and directly with our most important customers.
• Take lead role providing recommendations to development product teams to improve functionality and performance of Oracle Analytics products that are discovered during managing customer escalations.
• Take lead role representing Oracle development calls with customers and technical support to ensure that the customer has provided required information to resolve open issues and that all customer issues are resolved in a timely manner.
• Take lead role with creating training material on various Analytics products as needed on subject matter expert sessions (SME sessions) for internal training that is planned for the CEAL team.
• Team leader representing Oracle Development when working with support technicians, internal and external consultants, etc. providing direction and mentoring to others on BI product feature/functionality, design, process, tuning and testing

 

Requirements:

This position is Oracle Analytics Cloud features and functionality centric where expertise in performing design, performance tuning and troubleshooting on Oracle Analytics (or OBIEE) either on Cloud or on premise, including Data Visualizer, is required.

 

Nice to have:

•             Expertise on Oracle BI Publisher

•             Expertise on Oracle BI Apps

•             Expertise on Database Tuning

•             Functional knowledge on Oracle Fusion ERP or HCM

•             Consulting background highly desirable.

Detailed Description and Job Requirements - External

Design, develop, troubleshoot and debug software programs for databases, applications, tools, networks etc.

As a member of the software engineering division, you will take an active role in the definition and evolution of standard practices and procedures. You will be responsible for defining and developing software for tasks associated with the developing, designing and debugging of software applications or operating systems.

Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. Leading contributor individually and as a team member, providing direction and mentoring to others. BS or MS degree or equivalent experience relevant to functional area. 7 years of software engineering or related experience.

As part of Oracle's employment process candidates will be required to successfully complete a pre-employment screening process. This will involve identity and employment verification, professional references, education verification and professional qualifications and memberships (if applicable).

Design, develop, troubleshoot and debug software programs for databases, applications, tools, networks etc.

As a member of the software engineering division, you will take an active role in the definition and evolution of standard practices and procedures. You will be responsible for defining and developing software for tasks associated with the developing, designing and debugging of software applications or operating systems.

Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. Leading contributor individually and as a team member, providing direction and mentoring to others. BS or MS degree or equivalent experience relevant to functional area. 7 years of software engineering or related experience.

As part of Oracle's employment process candidates will be required to successfully complete a pre-employment screening process. This will involve identity and employment verification, professional references, education verification and professional qualifications and memberships (if applicable).