Process Export
MaerskChengduUpdate time: August 28,2019
Job Description
We offer
Key responsibilities
- Facilitate completion of documentation process such as Booking, Verify Copy and Manifest Submission, etc per SOP defined and guidelines established.
- Able to resolve requests via email in a manner that delights customers within timeline.
- Assist customers with theirs issues keeping close communication with our co-workers locally to ensure prompt exception handling.
- Find opportunity of process improvement and provide corresponded solution within scope.
- Share good practice with teammate to improve together.
- Deliver customer experience as outline.
- Participant in team engagement activities.
We are looking for
- Good customer service mindset.
- Effective communication skills both written and verbal.
- Good Learning capability.
- Time management skill: ability to handle multi-task and manage challenging dead-lines.
- Strong sense of ownership and responsibility.
- Basic analytical and problem-solving skills.
- Ability to work under pressure.
- Good team work.
- Open mind for work-shift arrangements (including morning, afternoon or week-end shifts).
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