Oracle HSGBU is a leading strategic software application provider to the health sciences industry, helping pharmaceutical, biotechnology, medical device, and healthcare organizations by offering innovative products and services that provide compelling customer and shareholder value. Oracle has relationships with health sciences industry leaders – including 20 of the top 20 life sciences companies and 14 of the top 14 Fortune Global 500 healthcare organizations. Oracle HSGBU is leveraging industry-shaping and transformative technologies that optimize clinical R&D, mitigate risk, advance healthcare, and improve patient outcomes. Please see https://www.oracle.com/industries/health-sciences/index.html for a comprehensive list of our life sciences focused products.

Life Sciences function is transforming Clinical R&D, delivering actionable insights from aggregated clinical and healthcare data while optimizing clinical trial efficiency and productivity. Healthcare function is Improving Outcomes and Patient Care and Leveraging the use of real-world genomic and healthcare data to support personalized medicine and accountable care, achieve Compliance, Quality, and Efficiency in Safety Operations.

The Global Environment Delivery Team provides Sales Demo, Training and Quality Assurance Environments supporting over 1,000 Sales Activities, 200 Training Events and over 4,000 HIPAA Compliant QA Environments per year across 60 products and versions and several data centers. The services we provide enable over 600 internal stakeholders with high quality environments that are critical to the success of the business, and are managed using a centralized application that the Environment Team have developed.

We are looking for a customer focused team player to support our implementations across all areas of the business, initially concentrating in supporting our sales and services community with the adoption of our new flagship platform, Clinical One.

The role’s duties are complex and varied, utilizing independent judgment. These will include:

• Maintaining process and product knowledge to support the users of our products.
• Stakeholder and user engagement, to promote services and obtain requirements for new and existing implementations.
• Program management activities to implement improvements and new ways of working.
• Troubleshooting and solving complex functional issues, and where relevant escalating issues to 2^nd and 3^rd line technical teams, Product Management and Development.
• Delivering Enablement activities and resources to ensure our users get the best from our products.

Desired Skills and Experience

Key Skills

• Comfortable working under pressure and with tight deadlines.
• Ability to work independently and manage multiple task assignments.
• Comfortable in rapidly changing and sometimes ambiguous work situations. Keen attention to detail and complex problem solving abilities.
• Comfortable working in a global setting.
• Strong organizational skills.
• Driven by goals and standards of excellence.
• Motivated to continuously expand personal professional knowledge.
• Excellent customer facing & interpersonal skills with ability to build rapport with all stakeholders

Desired Skills

• Prior experience in customer service, consulting or enablement is a plus.
• Basic Linux knowledge is a plus.
• A health studies degree or experience in Health Sciences is a plus.

Manage the development and implementation process of a specific company product.

Manage the development and implementation process of a specific company product involving departmental or cross-functional teams focused on the delivery of new or existing products. Plan and direct schedules and monitor budget/spending. Monitor the project from initiation through delivery. Organize the interdepartmental activities ensuring completion of the project/product on schedule and within budget constraints. Assign and monitor work of systems analysis and program staff, providing technical support and direction.

Duties and tasks are varied and complex, needing independent judgment. Fully competent in own area of expertise. May have project lead role and or supervise lower level personnel. BS degree or equivalent experience relevant to functional area. 5 years of project management, product design or related experience preferred.

As part of Oracle's employment process candidates will be required to successfully complete a pre-employment screening process. This will involve identity and employment verification, professional references, education verification and professional qualifications and memberships (if applicable).