Duties & Responsibilities

Coordination of the installation, configuration, training, transitioning, and support of Oracle Hospitality products, ensuring the use of the latest Oracle installation, configuration, and training standards and procedures, to the agreed project scope, deliverables, and timeline

Management of the relationship with stakeholders during the consulting engagements 

Validation of consulting engagement scope, order document information, customer credit status, and updating of Oracle internal reporting tools including project status, forecasting, and checklist tools

The preparation, collation, communication (written and verbal) and storage of project plans and schedules, meeting minutes, milestone progress reports, project status reports, risks and issue management logs, scope change documentation, other project deliverables, and other project files

Scheduling and running of project meetings related to consulting engagements

Scheduling of project resources with suitable skillsets

The timely and accurate verification of timecards and expenses reports related to consulting engagements and subsequent production of timely and accurate consulting engagement invoicing

Oversee and manage escalation of Service Requests in MOS, Oracle Service Cloud tickets and enhancement requests

Oversee, resolve, and manage escalation of project risks and issues, including risks and issues escalated from project resources and other stakeholders

Remaining current and familiar with Oracle product new releases and new features

Undertake other administrative activities in support of the Project Management Office

Necessities

Able to work remotely from home or from the base office

Willing to work overtime, overnight, weekends and public holidays as requested

Commitment to adhere to company standards, policies, and procedures

Ability to communicate effectively and build rapport with Oracle team members, customer stakeholders and customer team members and other related vendors

Willing to work with a wide variety of cultures and backgrounds

Currently hold a valid passport

Knowledge, Skills and Abilities – Fundamentals

More than two years’ experience installing/configuring/supporting Property Management Systems software products OR more than two years’ experience in Hospitality I.T. position or similar OR more than two years’ hospitality management experience working with Oracle Hospitality product/s OR more than two years’ experience in I.T. project coordination

Tertiary qualification Information Systems or similar, Hospitality, Business, or Event Management field

Knowledge of project procedures

Professional written and spoken English (and any applicable local language, e.g., Chinese/Thai/Korean)

Experience with Microsoft Office suite of products in particular, Outlook, Excel, Word, and PowerPoint

Knowledge, Skills and Abilities – Desirable

Project management certification, especially PMI Project Management Professional (PMP)

Knowledge of broader hotel operating procedures (events management, housekeeping, or Finance)

Previous experience in supporting hospitality software products

Knowledge of other similar PMS systems

Basic working knowledge of Networks, PC’s, and related peripherals 

Familiarity with Windows Server, Oracle databases, SQL, and remote connectivity Applications

Experience with Microsoft Project

Experience with Zoom Meetings or similar video conferencing software

Intermediate-level implementation project professional who manages the relationship with client site during entire Implementation phase. Tracks and coordinates all moving pieces of the Implementation from start to end. 1st level of escalation for onsite installation team.

Manages Implementation Service deliverables throughout installation project including milestones and project schedule. Develops and maintains consistent standards for project delivery. Reviews project proposals. Confers with implementation team, management or account management to locate the appropriate parties to provide technical advice. Creates and communicates status reporting for both internal and external purposes. Manages project closure and handoff to Account Manager and Help Desk.

2-5 years of overall experience in relevant roles. Ability to communicate effectively and build rapport with team members and clients. Ability to travel as needed.