Job Title

Project Manager

Job Summary

We’re hiring an experienced Project Manager to lead and oversee the quality delivery of concurrent and complex Oracle Hospitality consulting engagements

Duties & Responsibilities

Undertake administrative activities, monitoring and reporting, and creating and delivering training content to support and ensure compliance with in-region and Project Management Office initiatives, tools, standards, and templates

Monitoring and review of in region projects subject to Oracle Monthly Status Reporting, including submission of monthly Portfolio review materials

Management of concurrent and complex consulting engagement projects or programs; including complex, multi-site, and regional and global consulting engagements

Management of the installation, configuration, training, transitioning, and immediate support of Oracle Hospitality products, ensuring the use of the latest Oracle installation, configuration, and training standards and procedures, to the agreed project scope/deliverables, timeline and with quality outcomes

Contributing to and meeting regional revenue targets, with a focus on delivery lead time reduction and obtaining positive customer referenceability.

Application and management of advanced stakeholder management strategies to support complex consulting engagements 

Validation and management of consulting engagement scope, verification of order documentation, customer credit status, and updating of Oracle internal reporting tools including project status, forecasting, internal financial and status reporting, and checklist tools

Preparation, collation, communication (written and verbal, in conjunction with identified customer stakeholders) and appropriate storing of project or program plans and schedules, meeting minutes, milestone progress reports, project status reports, risks and issue management logs, scope change documentation, other project deliverables, and other project or program files

Scheduling of and leading (in conjunction with identified customer stakeholders) project or program meetings related to consulting engagements

Scheduling of project resources with suitable skillsets

Timely and accurate verification of timecards and expenses reports related to consulting engagements and subsequent production of timely and accurate consulting engagement invoicing

Oversee and manage escalation of Service Requests in MOS, Oracle Service Cloud tickets and enhancement requests

Oversee, resolve, and manage escalation of project risks and issues, including risks and issues escalated from project resources and other stakeholders

Remaining current and familiar with Oracle product new releases and new features

Necessities

Able to work remotely from home or from the base office

Willing to work overtime, overnight, weekends and public holidays as requested

Commitment to adhere to company standards, policies, and procedures

Ability to communicate effectively and build rapport with Oracle team members, customer stakeholders and customer team members and other related vendors

Willing to work with a wide variety of cultures and backgrounds

Currently hold a valid passport

Knowledge and Skills – Fundamentals

More than two years’ experience in I.T. project management

Tertiary qualification Information Systems or similar, Hospitality, Business, Event Management or Project Management field

Project management certification, for example PMI Project Management Professional (PMP)

Professional written and spoken English (and any applicable local language, e.g., Chinese/Thai/Korean)

Proficiency with Microsoft Office suite of products in particular, Outlook, Excel, Word, Project, and PowerPoint

Proficiency with Zoom Meetings or similar video conferencing software

Knowledge and Skills – Desirable

Knowledge of program management

Knowledge of broader hotel operating procedures (events management, housekeeping, or finance, etc)

Previous experience in supporting hospitality software products

Knowledge of other similar PMS systems

Basic working knowledge of Networks, PC’s, and related peripherals 

Familiarity with Windows Server, Oracle databases, SQL, and remote connectivity applications

Mid-level implementation project professional who manages moderately complex relationships with client site during entire Implementation phase. Tracks and coordinates all moving pieces of the Implementation from start to end. 1st level of escalation for onsite installation team.

Manages Implementation Service deliverables throughout installation project including milestones and project schedule. Develops and maintains consistent standards for project delivery. Reviews project proposals. Confers with implementation team, management or account management to locate the appropriate parties to provide technical advice. Creates and communicates status reporting for both internal and external purposes. Manages project closure and handoff to Account Manager and Help Desk.

5-7 years of experience relevant to this position including 2 years project management experience preferred. Ability to communicate effectively. Ability to build rapport with team members and clients. Ability to travel as needed.