Primary Focus - Team\:

This Managed Cloud Services (MCS) North America Renewals Sales team is responsible for renewing contracts for

specific Oracle products/support for small, midsized to large enterprise customers for regions all over North America.

Apart from contract renewals, the team is also responsible for retaining and growing the contract base by upselling.

The MCS Services Renewal Representative (SRR) will primarily responsible for ensuring the target MCS renewal rate for

existing small/medium-sized to large customers in their assigned territory.

SRRs assure that all renewals are completed prior to expiration, passing leads up to OMCS Field Sales Channel for

additional service opportunities, and closing the loop for all customer interactions by providing education on the Support

portfolio and infrastructure.

Job Description

- Manages contract renewals process for a defined territory

- Should retain customers and grow contracts by Upselling

- Ensure timely support renewals for existing small/medium-sized to large in assigned territory;

- Provides management with performance feedback;

- First-line management contact for customer escalations;

- Serves as a resource to other organizations for process and policy questions;

- Troubleshoots problems and escalates as necessary;

- Assists in key indicator reporting and trend analysis;

- Educates customers on e-business practices and any associated contractual implications;

- Ensures customer awareness and understanding of the applicable elements of the MCS/ACS/OCI Support portfolio;

- Manages exceptions for customers with issues that may delay or inhibit renewals;

Desired Profile\:

- Excellent communication and negotiation skills with aright customer service attitude;

- Takes initiative; and uses all available resources;

- Strong analytical skills and should have good knowledge of excel;

- Excellent research and problem solving skills with an analytical bent of mind;

- Effectively manages time and priorities to meet service requirements;

- Self-motivated; focused and driven to achieve goals;

- Exercises judgment, initiative and discretion when providing solutions to customers;

- Able to apply knowledge and make decisions with minimal direction from management;

- Projects a positive, professional image;

- Demonstrates ability to meet deadlines;

- Demonstrates ability to suggest and implement continual improvements;

- Demonstrates ability to work in collaboration with others to achieve goals;