Purpose:

Contributes to the achievements of Store KPI targets by building an emotional connection with customers and living the Brand Values. The core expectations include utilizing expertise and experience to; serve and sell to customers and achieving operational excellence, flawlessly execute store operations when responsible for product flow to and from sales floor and/or cashier procedures.

Key Accountabilities:

• Is aware of store and individual targets and actively works to meet or exceed these by using all resources available within the store.
• Complies with store policies and procedures to maintain a safe shopping and working environment.
• Collaborates productively and respectfully with team members to meet or exceed store goals.
• Communicates a desire for ongoing learning and welcomes all available opportunities to increase individual and store performance.
• Makes themselves available to support other team members when needed

Sales Associate

• Meets and exceeds customer expectations and boosts sales and Brand experience by using appropriate element the adidas customer service model.
• Create an emotional connection with every customer by being a passionate and enthusiastic adidas Brand ambassador.
• Proactively seeks and incorporates basic core and seasonal product knowledge into own service approach within assigned store zones(s).
• Maintain an appealing, easy-to-shop environment for customer by consistently executing visual merchandising and housekeeping standards.
• Minimize loss by actively maintaining sales floor awareness while serving customers.

Cashier

• Completes sales transactions quickly and accurately while adhering to cash protection procedures
• Uses selling expertise to maximize opportunities at the cash desk to create add-on sales and build customer loyalty.
• Handles returns, refunds and exchanges and uses these as an opportunity to reinforce and enhance the customer experience.

Stockroom

• Ensures the product offer in the store is made available to customers by assisting with deliveries and replenishing the sales floor.
• Uses retail and customer expertise to maximize sales opportunities by prioritizing merchandise flow to the sales floor.
• Ensures adequate supplies to create an effective stockroom environment and continually maintains this (including all merchandise) within and around the vicinity.

Knowledge, Capabilities and Experience:

• Must possess and consistently exhibit the competencies relative to the position.
• Knowledge of customer service principles and processes.
• Ability to learn and adapt quickly in a fast paced environment.
• Ability to understand and carry out oral and/or written instructions and request clarification if needed.
• Demonstrates an inspirational attitude that contributes to a positive team environment.
• Ability to build and maintain effective working relationships team members.
•  Well developed ability to speak, read, comprehend, and write English
• Ability to maintain reliable and consistent attendance and punctuality.
• While performing the duties of this job, the employee is occasionally exposed to outside weather conditions.  The noise level in the work environment is usually moderate.

Physical Requirements:

• While performing the duties of this job, the employee is regularly required to talk or hear.  The employee frequently is required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms.  The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch, crawl, and operate a Brannock device.
• The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and ability to adjust focus.

Qualifications:

• Must have or be pursuing a high school diploma or general education degree (GED)
• Three to six month’s experience working in a sports/fashion customer & commercial focused retail environment.
• Basic numeracy, literacy, and verbal communication skills.
• Must be 16 years of age or older.

Purpose:

Contribute to meeting or exceeding store sales and profit targets by:

• Passionately inspiring consumer loyalty to the brand
• Diligently executing store operations, with a special focus on selected functional areas
• Providing support and feedback to Retail Professionals and store management

Key Accountabilities:

• Be aware of store sales and KPI targets, as well as individual performance targets, take ownership over them and effectively use all available store resources to meet or exceed them
• Identify sales and KPI improvement opportunities and communicate suggestions to store management to address them and drive commercial success
• Be a role model for customer service and meeting or exceeding customers’ expectations
•  Be role model for cashier operations and completing sales transactions quickly and accurately while adhering to cash protection procedures
• Be a resource for Retail Professionals in dealing with complex customer service situations
• Be a Brand Ambassador, consistently exhibiting the Brand Attitude and Values
• Use advanced Category expertise to successfully meet the specific needs of even the most demanding customers
• Guide and train selected team members on basic Foundational and Seasonal Brand and product knowledge, especially in your assigned Categories (if applicable)
• Adhere to all established policies and procedures
• Supervises sales transactions to ensure quick and accurate processing while adhering to cash protection procedures.
• Process merchandise deliveries quickly and effectively, and constantly replenish merchandising fixtures to ensure the store’s entire product offer is represented on the sales floor
• Complete cash register transactions quickly and accurately
• Minimize loss in the stockroom, the sales floor and the cash wrap
• Perform all store operations in a safe, effective and efficient manner
• Collaborate productively and respectfully with team members
• Make yourself available to support other team members when needed
• Complete all applicable training programs and effectively apply the learning on the job
• Seek coaching and learning opportunities to continually improve your performance
• Handle returns, refunds and exchanges and use these as an opportunity to build sales and customer loyalty and to follow retail policies and procedures.

Knowledge, Capabilities and Experiences:

• Advanced Retail Professional Competencies
• Proficient in all Cash Handling BPs and Store Security Audit
• Skilled in operating personal computers, POS systems, and various software packages including MS office

Physical Requirements:

• While performing the duties of this job, the employee is regularly required to talk or hear.  The employee frequently is required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms.  The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch, crawl, and operate a Brannock device.
• The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and ability to adjust focus. You must be 18 years or older.

Minimum Qualifications:

• Minimum 6 month work experience in a sports/fashion customer- and commercial-focused retail environment with advanced selling experience and solid product, retail and industry understanding
• Basic numeracy and literacy and advanced verbal communication skills
• You must be 18 years or older

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