Position 

  Line of Business: Retail 

  Department: Retail Field 

  Location (City):  5th Avenue, NYC 

Working Relationship 

  Direct Reporting Line (ad): Associate General Manager, Operations 

  Indirect / 2nd Direct Reporting Line: General Manager, Operations 

  Personnel Managed (Y/N): Y 

  Key Interfaces (Relationships with other dept/groups): Customers, peers, and Supervisor 

Purpose:

The Flagship Retail Team Leader – Operations contributes to store profitability by ensuring KPIs for a defined area within the store are met or exceeded. The core expectations include coordinating team members to provide the best possible balance of service and operations, resulting in a leading shopping experience. 

Key Accountabilities:

•  Allocates resources and organizes processes within assigned area of responsibility to drive efficiency and productivity in a variety of situations. 

• Create an appealing, easy-to-shop environment for customers by coordinating his/her team to consistently execute visual merchandising and housekeeping standards in assigned area of responsibility. 

• Ensures the product offer available to customers is maximized in assigned area of responsibility by coordinating product replenishment from the stockroom to the sales floor. 

• Supervises transactions to ensure quick and accurate processing  

• Minimizes loss by implementing, monitoring and tracking all loss prevention activities. 

• Maintains a safe shopping and working environment by ensuring company policy and procedures are adhered to within assigned area of responsibility. 

• Applies knowledge of Retail KPIs to make commercial decisions that drive achievement of established sales targets. 

• Tracks performance data for assigned area (e.g. best sellers, space allocation, etc.) and makes necessary adjustments to drive productivity and efficiency. 

• Coaches, motivates and inspires individuals within area of responsibility to maximize and drive a performance culture. 

• Guides and trains team members on basic core and seasonal product knowledge. 

• Understand customer expectations and coaches team to meet or exceed them at all times. 

• Actively supervises and coordinates team to ensure all customers receive the highest level of service. 

• Actively collaborates and shares best practices to drive store team performance. 

• Supports the recruitment, onboarding, training and development of the store team. 

• Communicates a desire to learn and seizes all available opportunities to drive own development and increase performance 

Knowledge, Capabilities and Experience:

• Must possess and consistently exhibit the competencies relative to the position.  

• Skilled in operating personal computers, POS systems, and various software packages including MS office 

• Is thorough and detail oriented in maintaining a clean and organized cash environment.  

• Ability to learn and adapt quickly in a fast paced environment. 

• Strong interpersonal and communication skills including the ability to lead discussions in diverse groups of varying size. 

• Demonstrates flexibility in supporting sales floors team when there are no customers to serve at the cash wrap.  

• Ability to understand and carry out oral and/or written instructions and request clarification if needed. 

• Demonstrates an inspirational attitude that contributes to a positive team environment. 

• Ability to build and maintain effective working relationships team members.  

• Well-developed ability to speak, read, write, and comprehend English 

• Ability to maintain reliable and consistent attendance and punctuality.  

• While performing the duties of this job, the employee is occasionally exposed to outside weather conditions.  The noise level in the work environment is usually moderate. 

Physical Requirements:

• While performing the duties of this job, the employee is regularly required to talk or hear.  The employee frequently is required to stand; walk; use hands to handle a variety of products and devices; and reach with hands and arms.  The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch, and crawl. 

• The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.  

• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and ability to adjust focus.  

Minimum Qualifications:

• Must be 18 years or older 

• High school diploma or general education degree (GED) 

• Minimum twelve months experience working in a sports/fashion customer & commercial focused retail environment  

• Advanced selling experience and solid product, retail and industry understanding as well as supervisory experience. 

• Must be available for flexible scheduling throughout the week including nights and weekends. 

• Bilingual in French, German, Mandarin, and/or Cantonese is a plus