Summary

The NetSuite global business unit of Oracle is looking for an exceptional, self-directed Senior Technical Writer to write help topics, release notes, and user assistance text for a complex ERP software application. The ideal candidate has excellent writing and verbal communication skills and ability to work in a fast-paced development environment. For more information about NetSuite, please visit https://www.netsuite.com.

 

Why work at Oracle

You'll be surrounded by smart, innovative, caring people invested in our customers and the community. If you're looking to share your unique perspective and ideas at a collaborative table and help equip all kinds of businesses achieve their visions, check us out. At Oracle, you can grow your career and learn new things.

 

What you will do

• Collaborate with PM, development, QA, and other technical writers to successfully deliver assigned documentation projects.
• Review product changes to determine scope of edits for assigned areas of documentation.
• Write doc plans and help topics based on use cases, user stories, feature requirement documents, specifications, information from developers and product managers, and use of the product.
• Revise documentation to incorporate product updates and product enhancements requested by customers and internal users.
• Proofread and edit documentation to ensure consistency of language and style, as well as correct application of templates.
• Produce screenshots, flowcharts, and other graphics.
• Write scripts for videos.
• Write user assistance text and release notes.
• Participate in writing and scrum team meetings.
• Work on special projects.
• Partner with other teams such as Support, Training, and Professional Services to understand and respond to customer documentation needs.

 

What we’re looking for

• Bachelor’s degree and transferable skills.
• At least 7 years of related work experience, or equivalent work experience preferred.
• Excellent strategic thinking, time management, and prioritization skills: ability to create high-quality documentation while making trade-off decisions; experience in meeting tight deadlines and adapting to changing priorities.
• Experience working with cross-functional teams across product development lifecycles.
• Self-starter: motivated and able to take the initiative.
• Good planning, time management, and prioritization skills, and ability to meet deadlines.
• Experience or an interest in learning Arbortext Epic Editor, word processing, desktop publishing, graphics software, and use of a content management system.
• Experience working with remote teams preferred.
• Familiarity with Agile development desirable.
• Experience with mentoring or leading other writers desirable.

Creates, develops, plans, writes and edits operational, instructional, maintenance, test or user manuals for paper, multimedia or web-based publications. Contributes to the timely design, production and delivery/completion of product documentation and document sets.

As a member of the technical writing division, you will design, create and deliver whole product documentation sets and/or related courseware. Edit, organize and direct the work activities of other technical writers and staff. Plan the format, arrange the layout of publications and edit work for conformance to publication standards and specifications.

Duties and tasks are varied and complex utilizing independent judgment. Fully competent in own area of expertise. May have project lead role and or supervise lower level personnel. BS or MS degree or equivalent experience relevant to functional area. 4 years of software engineering or related experience.

As part of Oracle's employment process candidates will be required to successfully complete a pre-employment screening process. This will involve identity and employment verification, professional references, education verification and professional qualifications and memberships (if applicable).