Summary:

Oracle’s NetSuite global business unit is looking for an exceptional, self-directed Senior Technical Writer to write technical documentation for NetSuite developers. An ideal candidate will have excellent writing skills and verbal communication skills, experience documenting cloud-based business software, and demonstrated ability to work in a fast-paced development environment.

 

 

Responsibilities:

• Work closely with PM, development, QA, and technical writing to successfully deliver assigned documentation projects.
• Proactively research and test product changes to determine scope of edits for assigned areas of documentation.
• Independently write new documentation based on use cases, user stories, feature requirement documents, specifications, information from developers and product managers, and use of the product.
• Revise documentation to incorporate product updates and product enhancements requested by customers and internal users.
• Provide input on documentation design and implementation.
• Proofread and edit documentation to ensure consistency of language and style, as well as correct application of templates.
• Produce screenshots, flowcharts, and other graphics.
• Attend and actively contribute to writing and scrum team meetings.
• Partner with other teams such as Support, Training, and Professional Services to understand and respond to customer documentation needs.

 

 

Qualifications/Skills:

• Bachelor’s degree and 7+ years of experience as a Technical Writer.
• Coursework in Information Technology or Computer Science, or equivalent experience, desirable.
• Attention to detail; excellent English skills; and proficiency in proofreading/editing, writing, and verbal communication.
• Experience learning, using, and writing about business applications, software, and technology; experience documenting cloud-based applications preferred.
• Experience writing API or other developer documentation desirable.
• Experience with or interest in JavaScript, SQL, or other coding languages desirable.
• Self-starter: motivated and able to take the initiative.
• A track record of successfully working with development, QA, and technical writing to deliver quality documentation.
• Excellent strategic thinking, time management, and prioritization skills: ability to create high-quality documentation while making tradeoff decisions; experience in meeting tight deadlines and adapting to changing priorities.
• Experience working with cross-functional teams across product development lifecycles.
• Experience with the Windows operating system environment and Microsoft Office software, and with current word processing, desktop publishing, and graphics software.
• Knowledge of formatting standards such as JavaDOC and DITA.
• Experience with a screen capture program such as SnagIt, Paint Shop Pro, or FullShot preferred.
• Experience working with remote teams preferred.
• Knowledge of ArborText Epic Editor preferred.
• Familiarity with Agile development.

Creates, develops, plans, writes and edits operational, instructional, maintenance, test or user manuals for paper, multimedia or web-based publications. Contributes to the timely design, production and delivery/completion of product documentation and document sets.

As a member of the technical writing division, you will design, create and deliver whole product documentation sets and/or related courseware. Edit, organize and direct the work activities of other technical writers and staff. Plan the format, arrange the layout of publications and edit work for conformance to publication standards and specifications.

Duties and tasks are varied and complex utilizing independent judgment. Fully competent in own area of expertise. May have project lead role and or supervise lower level personnel. BS or MS degree or equivalent experience relevant to functional area. 4 years of software engineering or related experience.

As part of Oracle's employment process candidates will be required to successfully complete a pre-employment screening process. This will involve identity and employment verification, professional references, education verification and professional qualifications and memberships (if applicable).