Team provides sales support activities for field sales organizations during the entire lifecycle of a deal and other billable and non-billable global operations activities.

The ideal candidate will have a successful track record in the following areas\:

• Support, Consulting, Outsourcing or Services Sales
• Operations support previous experience will be an asset
• Fluent English
• Fluent Spanish
• Eager to learn high volumes in short time
• Knowledge of technical terms in HW/SW/Services

• Excellent communication skills\: written and verbal;
• Aggressive self starter with a great attitude and strong organizational skills;
• Excellent verbal and written communication skills
• Knowledge of Windows, Outlook, Word, and Excel
• Has understanding of IT or service industry
• Projects a positive and professional image
• Strong data mining and prospecting skills
• Organized  and close  the details;
• Ability to manage multiple tasks simultaneously, including managing and prioritizing numerous projects in the same time, often under strict time constraints.
• Ability to work under pressure and tight deadlines despite the high demands of the working environment;
• Ability to communicate effectively and calmly;
• Flexibility in working hours, including availability outside the program during the week, weekends and legal holidays;
• Orientation towards results, being able to bring excellent results even with tight time limits;
• Ability to work with numbers and calculations.

• Fluent English language skills, must be able to read, write and speak professional English.
• Fluent Spanish language skills, must be able to read, write and speak professional in Spanish.

Sales support and operations support activities for field organizations combined with other billable and non-billable global operational activities.

As a member of Oracle's Global Order Desk organization, you will handle requests to support sales field organizations to achieve their goals using company processes combined with LOB best practices. Your main responsibilities will be\:

• Gather customer requirements to define the scope of the request in collaboration with various responsible teams like pre-sales, delivery, product management.
• Business analysis to match customer needs with Oracle products portfolio and customizations needed.
• Support field organizations on the entire lifecycle of a request with operations activities.
• Communication with stakeholders on any key stages of the process
• Answer in due time to standard queries related to the internal processes
• Make effective tracking for all requests handled
• Provide requester feed back at any steps in the process
• Support field organizations with approvals, queries, contracts, etc.
• Fosters internal Oracle relationships 
• Participates in reporting and audit functions

Work is routine and may become complex, involving the application of technical/business skills in area of specialization. Strong analysis and research skills. Ability to partner across functions. Requires ability to influence thinking or gain acceptance of others in sensitive situations. Good communication/negotiating/closing skills with customers/prospects. Work involves some problem solving with assistance and guidance in understanding and applying company policies and procedures. Attention to detail critical. Ability to collect, organize, and display data in spreadsheet format. Follow-through skills necessary to get information from internal and third parties and have data errors/omissions corrected. Relationship management skills strongly desired. Strong written and verbal communication skills to interact with management and possible clients desired. Minimum 2 years relevant work experience. BS/BA needed.