All duties will be performed in accordance with The Fairmont Empress’ commitment to luxury service standards 

RESPONSIBILITIES 

• Ensure the safety of the hotel, guests and employees 
• Greet guests and visitors, respond to inquiries and provide information  
• Research and report any incidents in accordance with standards of Fairmont Hotels & Resorts 
• Perform interior and exterior patrols of hotel property and be a visible security presence while on duty  
• Monitor CCTV camera system 
• Act as First Aid Attendant and respond to all first aid calls while on duty 
• Maintain effective relationships with Municipal, Federal or Corporate security/police forces 

QUALIFICATIONS 

• Previous experience in a customer service related position  
• BST certificate and Valid BC Security License or willingness to obtain a Security License 
• Occupational First Aid level 2 
• Bondable 
• Completely fluent English language skills, both written and verbal  
• Must be available for all shifts including day and night shifts but especially weekend shifts both day and night 
• Clear, professional and helpful communication in person and over the phone 
• Team player with excellent interpersonal and leadership skills 
• A high level of responsibility and ability to work well independently with minimal supervision 
• Commitment to provide excellent service and exceed guests' expectations 
• Impeccable grooming and presentation 
• Physical ability to perform the requirements of the job, including: 
  • Standing/walking for extended periods of time 
  • Performing repetitive work 

NOTE: The position of Security Officer is physically demanding. The successful applicant must be physically capable of standing/walking for 90% of shift, performing repetitive work.