RESPONSIBILITIES

• Ensure the safety of the hotel, guests and employees
• Greet guests and visitors, respond to inquiries and provide information
• Research and report any incidents in accordance with standards of Fairmont Hotels & Resorts
• Perform interior and exterior patrols of hotel property and be a visible security presence while on duty
• Monitor CCTV camera system
• Act as First Aid Attendant and respond to all first aid calls while on duty
• Maintain effective relationships with Municipal, Federal or Corporate security/police forces

All duties will be performed in accordance with The Fairmont Empress’

commitment to luxury service standards

QUALIFICATIONS

• Previous experience in a customer service related position
• BST certificate and Valid BC Security License or willingness to obtain a Security License
• Occupational First Aid level 2
• Bondable
• Completely fluent English language skills, both written and verbal
• Must be available for all shifts including evenings, overnight shifts and weekends.
• Clear, professional and helpful communication in person and over the phone
• Team player with excellent interpersonal and leadership skills
• A high level of responsibility and ability to work well independently with minimal supervision
• Commitment to provide excellent service and exceed guests' expectations
• Impeccable grooming and presentation
• Physical ability to perform the requirements of the job, including:
  • Standing/walking for extended periods of time
  • Performing repetitive work

NOTE: The position of Security Officer is physically demanding. The successful applicant must be physically capable of standing/walking for 90% of shift, performing repetitive work.