Position Overview\:

Position is for a Oracle Fusion Cloud Finance Functional Support Professional, preferably with implementation background in Oracle Fusion Cloud –Finance and Oracle eBiz-Finance applications.

Responsibilities include but are not limited to providing excellence in customer service support, diagnosis, replication, resolving Functional and Technical issues of complex and critical service requests. The focus of this position is to provide Customer Service on a technical and functional level and to ultimately drive complete and total resolution of each issue reported by customer.

Job Responsibilities\:

The main role of a Support engineer is to troubleshoot and resolve highly complex functional problems. The key skills put to use on a daily basis are - high level of functional skills, Oracle products knowledge, problem solving skills, and customer interaction/service expertise.

Relevant working experience

Mandatory skills with 7 years of Experience in

Oracle Applications-EBS R12 Financial (Implémentation/Upgrade)

Oracle Fusion Cloud-ERP (General Ledger, Accounts Payable, Accounts Receivables, Fusion Tax, Fusion Assets, Fusion Expenses, Cash Management, Intercompany Accounting, Sub-ledger Accounting (SLA), Financial Reporting tools )

(1) Should have implemented /supported at least 2 Fusion implementation projects under either SaaS or Paas model for Oracle Cloud Fusion ERP-Financials

(2) Should be a hands-on person w.r.t OTBI Reports, Smart View and Financial Reporting Studio Reports

(3) Expertise with respect to financial month end closing processes and ability to understand fusion diagnostic methodology and various database tables related to financial modules.

(4) Should have exposure to Fusion Cloud Periodic Releases, Upgrade Testing, and ability to understand and implement new features.

(5) Good to have knowledge on Fusion PPM/Procurement modules

(6) Expertise with configuration and setups for Oracle Financials modules

(7) Knowledge of OUM methodologies.

(8) Demonstrated skill in preparation and maintenance of implementation documents.

Technical Skill Set

·         Ability to relate the product functionality to business processes, and thus offer implementation advices to customers on how to meet their various business scenarios using Oracle Fusion ERP

·         Strong problem solving skills.

·         Strong Customer interactions and service orientation so you can understand customer’s critical situations and accordingly provide the response, and mobilize the organizational resources, while setting realistic expectations to customers.

·         Strong operations management and innovation orientation so you can continually improve the processes, methods, tools, and utilities.

·         Strong team player so you leverage each other’s strengths. You will be engaged in collaboration with peers within/across the teams often.

·         Strong learning orientation so you keep abreast of the emerging business models/processes, applications product solutions, product features, technology features – and use this learning to deliver value to customers on a daily basis.

·         High flexibility so you remain agile in a fast changing business and organizational environment.

·         Create and maintain appropriate documentation for architecture, design, technical, implementation, support and test activities.

# Personal Attributes\:

1. Self driven and result oriented

2. Strong problem solving/analytical skills

3. Strong customer support and relation skills

4. Effective communication (verbal and written)

5. Focus on relationships (internal and external)

6. Strong willingness to learn new things and share them with others

7. Influencing/negotiating

8. Team player

9. Customer focused

10. Confident and decisive

11. Values Expertise (maintaining professional expertise in own discipline)

12. Enthusiasm

13. Flexibility

14. Organizational skills

15. Values and enjoys coaching/knowledge transfer ability

16. Values and enjoys teaching technical courses

Note\:

Shift working is mandatory. Candidate should be open to work in evening and night shifts on rotation basis.

The position is based out of Cairo.