Senior Advanced Customer Support Engineer –Financials Functional
OracleEg-eg,egypt-cairoUpdate time: January 20,2020
Job Description

General Qualifications

 

An experienced functional consultant who has a solid understanding of basic business concepts and practices in the area of Financials Management. The candidate should be able to operate independently to provide quality work products, and perform varied and complex duties and tasks that need independent judgment.

 

Responsibilities

·                 Works with the client to understand requirements, functionality and business processes

·                 Translate customer requirements into deliverable products and services

·                 Provide functional assessment of implemented solutions, with recommendations for enhanced  processes, best usage of Oracle applications features and better performance results

·                 Develops test plans, procedures and running the tests accordingly

·                 Support Oracle Financials products and services in line with the contractual agreement

·                 Works with support to resolve Customers SRs.

·                 Conduct knowledge transfer sessions both within the Oracle team and to end users.

·                 Work closely with the technical team and delivery leaders to provide engagements work estimates and drive excellence in functional work.

·                 Ensures that new services are appropriately captured and put in ACS corporate repository

·                 Proactively maintains knowledge of Oracle's current and future products/solutions offerings for the specified Financials area.

Technical Qualifications

·                 5-7 years implementation experience of Financials solutions

·                 Experience with multiple Financials applications is a plus – especially  Oracle EBS and Oracle SaaS

·                 At least 2 years in implementing Financials SaaS applications

·                 At least (1) full life cycle implementation of Oracle’s Cloud SCM solutions

·                 Strong functional knowledge of Oracle Financials modules\: General Ledger, Accounts Payable, Accounts Receivable, Asset Management and Cash Management, Budgeting and Planning

·                 Good understanding of Sub-ledger Accounting (SLA) and Financial Accounting Hub (FAH)

·                 Previous consulting experience  

·                 Business analysis,  requirements gathering, and workshop leadership skills

·                 Oracle Cloud Certification is a plus

 

Other Qualifications\:

·         Excellent Analytical skills

·         Strong English written/verbal communications

·         Self-motivated individual who works well in a team environment

·         Willing to travel to customer sites on a regular basis

·         Experience in working as part of Global/ Matrixed/ Remote teams

·         Self-driven, ability to work under minimal supervision                                      

 

Experience\:

 

5-7 years of overall experience in multiple end-to-end implementations / support projects involving Financials modules across industry domains


!|!As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

As a Senior Systems Engineer, you will interface with the customer*s IT staff on a regular basis. Either at the client*s site or from a remote location, you will be responsible for resolution of moderately complex technical problems related to the installation, recommended maintenance and use and repair/workarounds for Oracle products. You should be highly experienced in some Oracle products and several platforms that are being supported. You will be expected to work with only general guidance from management while advising management on progress/status.

Job duties are varied and complex utilizing independent judgment. May have project lead role. Because of substantial customer interfacing, a demonstrated ability to work with customers on an independent basis with exceptional communication skills, while consistently achieving the highest levels of customer satisfaction is essential. A Bachelor*s degree in Computer Science, Engineering or equivalent experience is preferred with five years related experience. Experience with Oracle*s core products, applications, and tools is important.

As part of Oracle's employment process candidates will be required to successfully complete a pre-employment screening process. This will involve identity and employment verification, professional references, education verification and professional qualifications and memberships (if applicable).!|!

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