Senior Analyst, AR
MaerskChengduUpdate time: August 28,2019
Job Description
We offer
- An opportunity to learn FNA and Commercial knowledge
- A place to acquire knowledge of the network drivers and strategy
- A position to work with Trade, Cluster organizations and functions within operations
- A chance to improve your analytical and decision making skills
- Being part of a diversified team with different cultural backgrounds
Key responsibilities
- Be the first point of contact for customers to collect on due and overdue Maersk invoices; Provides customer service regarding collection issues and short payments.
- Ensure as a minimum weekly follow-up of out-standings, ensuring no AR over-dues days; Meet the DSO target for the customers and complete the tasks in accordance with the SLA.
- Regular monitoring for credit customers to keep their outstanding within credit limit.
- Notify senior management on customer delinquency.
- Interact with customers and raise disputes for customer queries on incorrect invoicing.
- Set up customer statements and maintain a dunning schedule in line with Maersk Line policies.
- Regular review of customer accounts with WKC manager.
- Respond to email within 24hrs or as needed depending on the criticality of the issue raised by the customer.
We are looking for
- 2-3 or above call center experience
- Bachelor degree in Accounting or related or Fine Arts (Language, Economics)
- Microsoft office (excel is a must)
- Demanding criteria
- Previous AR Collection experience
- Prior experience in BPO (Business Process Outsourcing) / MNC (Multi-National Corporation)
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