KEY OBJECTIVE:

Contribute to the profitability of Oracle Customer Services by providing technical support, business solution implementation and risk management, either on-site or through remote access, to assure the highest level of customer satisfaction.

 

RESPONSIBILITIES:

• Develop and deliver proactive support services for customers including design reviews, defining architectural alternatives, operational audits, availability studies, risk assessment and product release planning

• Provide support, when required, to customer situations where complex problem diagnoses, analysis and resolution require special situation management

• Ensure readiness for new product/feature introduction

• Deliver solutions to customers, debug for customers, and ensure product quality

• Depending on experience level, may address complex and critical customer issues requiring high level of technical expertise and business acumen

• Provide pager/dial-in/on-site support to customer mission critical systems, to ensure customer systems/business stability and availability

• Forming effective professional relationships with Oracle Technical Account Managers, Oracle Product Support and customer, at all levels, to ensure customer satisfaction with Oracle's products and support organization

 

RELEVANT EXPERIENCE and TRAINING:

• Finance / Accounting degree or related discipline with 5+ years of related experience (Technical degree with related experience is also considered)
• Hyperion Financial Management knowledge and experience is essential. Experience in Hyperion Planning , Essbase, Financial Reporting, FDM will be an advantage.

• Able to directly communicate with finance / business users in financial terms, and transform the requirements in Oracle Hyperion solutions
• Experience in data design, Rules development, applications implementation, production System Support, tuning and trouble-shooting

• Hands-on experience of any of the followings is a plus: VBA, SQL, SmartView
• Self-motivated, able to work independently and under pressure
• Good Communication Skill and Fluent English, Cantonese / Mandarin speaking preferred

 

 

 

Contractor-Billable

Contractor-Billable

n/a