Who is Advanced Customer Services - OFS Oracle Functional Services?

Oracle Advanced Customer Services is uniquely positioned to help customers with the most challenging and complex requirements to accelerate innovation in their IT environment and make the most of their investment in Oracle technology ,  First of all, the People. Advanced Customer Services has more than 4000 senior technical experts globally, most of them engineers. Each of them comes with a wealth of experience in Oracle technology. Most are in long-term engagements with their customers and thus gain a unique understanding of their platforms, requirements, and business needs.

Advanced Customer Services is a global organization, operating in 100+ countries for 20+ years, with a wealth of customers across all industries Thousands of customers around the globe rely on Advanced Customer Services for high performance and the efficient operation of their most critical business processes on Oracle environments Lifecycle management

Being part of Advanced Customer Services organization, you get an opportunity in the lifecycle management of the solution. As customers’ operations mature, your expertise enables them to enhance product adoption and user experience. Our focus on continual service improvement models is a key differentiator. We leverage your expertise and creativity to innovate business and IT processes, improve product adoption and other aspects of lifecycle management. You may be engaged in assisting customers in their day to day queries, create extensions, enrichments to the implemented product, helping them on their journey to cloud, release management activities for quarterly releases and be a part of the customer business teams to enable them achieve their key business process KPI(s).

 

Behavioral Skills (Required)

• • Working with a Dynamic team with vast expertise on EPM Cloud modules. 
• • Lead complete solution by design and development. 
• • Lead offshore team of the project. 
• • Pioneer in-house solutions and improvements. 
• • Train the team on new technologies. 
• • Engage with clients and lead workshops to define business requirements. 
• • Provide subject matter expertise in Oracle Hyperion Planning 
• • Able to set up the system to meet the desired business process and requirements. 
• • Develop testing scenarios, test scripts, and leading teams in unit, integration, and acceptance testing. 

 

Desired Functional Skills:

• • A minimum of 10 full life-cycle project implementations in Hyperion PBCS/EPBCS. 
• • Experience in PBCS/EPBCS and Hyperion technologies. 
• • Expertise in Enable and Configuring all EPBCS (Financial / Workforce / Capital / Project) modules. 
• • Technically good in development and support experience on Hyperion On-premise. and cloud Modules. 
• • Functional knowledge on financial activities like budget forecast 
• • Understanding scope, timelines, goals, and key milestones. 
• • Should have good communication skills, analytical skills, problem-solving/debugging skills, and client interactions. 
• • Knowledge of cloud modules (FCCS/ARCS/PCMCS/EPRCS), Hyperion Financials Reporting (HFR), and data integration tools (FDM, ODI, etc.) is a plus. 
• • Capable to work independently, take initiative with minimal supervision. 
• • Experience with Public Sector Planning and Budgeting a plus 
• • 4-year Bachelor degree (or equivalent experience) 
• • Able to work in a fast-paced environment with a diverse group of people. 
• • Excellent verbal and written communication, active listening, and interpersonal skills 
• • Organized and detailed oriented 
• • Able to fully utilize Microsoft Office (Word, Excel, PowerPoint) 
• • Adapt to new projects quickly with a can-do, jump-right-in attitude 

 

As part of Oracle's employment process candidates will be required to successfully complete a pre-employment screening process. This will involve identity and employment verification, professional references, education verification and professional qualifications and memberships (if applicable). 

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As an Advisory Systems Engineer, you are expected to be an expert member of the problem-solving/avoidance team and be highly skilled in solving extremely complex (often previously unknown), critical customer issues. Performing the assigned duties with a high level of autonomy and reporting to management on customer status and technical matters on a regular basis, you will be expected to work with very limited guidance from management. Further, the Advisory Systems Engineer is sought by customers and Oracle employees to provide expert technical advice.

Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. Because of substantial customer interfacing, a demonstrated ability to work with customers on an independent basis with exceptional communication skills, while consistently achieving the absolute highest levels of customer satisfaction. Both a Bachelor*s and Master*s degree in Computer Science, Engineering or equivalent experience 8 years related experience prior to taking this position. In addition, experience with Oracle*s core products, applications, and tools.

As part of Oracle's employment process candidates will be required to successfully complete a pre-employment screening process. This will involve identity and employment verification, professional references, education verification and professional qualifications and memberships (if applicable).