As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

The Premium Support Senior Director is expected to successfully meet or exceed the balanced triangle objectives of business, employee and customer within Proactive Support. You will routinely make decisions that can significantly impact Oracle's business relationships, revenue opportunities, and division"s overall goal attainment. Of the more day-to-day activities, you will be responsible for overall customer satisfaction (Customer), composition of Proactive Support offered; sales and marketing processes and programs; sales channel composition and management (Business), and creating an environment which enhances employee success (Employee).

Directs and ensures the implementation of operational policies through subordinate managers. Interacts internally and externally with executive management, providing negotiation of difficult matters to influence policy. Functional expertise and broad company knowledge important. A graduate degree in a related technical or professional area preferred. Five or more years of technical or professional experience preferred with six years of management experience (preferably in a support environment). Four or more years as a senior executive preferred. In-depth working knowledge of Oracle products/platforms and their uses important.