The JAPAC Business Operations Centre of Excellence (CoE) consists of a team of experts pursuing operational excellence in Change Management, Systems & Tools, Processes, and Sales processes.

As the manager of the CoE, you will be responsible for leading the change in JAPAC resulting from the increased pace of evolution of global processes and tools. You will be the anchor point for both the APAC and Japan (JAPAC) regions, with focus across four LOBs – License, Apps and Hardware.  You will represent JAPAC business requirement on global forums, influence corporate decisions associated to systems and processes deployment timelines.

Change Management is a crucial and significant deliverable of the role. You will play a key role in ensuring change initiatives meet objectives on time by increasing employee adoption and usage. You will focus on the people side of change, including changes to business processes, systems and technology. A key responsibility will be to design and implement change management strategies to benefit the selling experience of our sales force.

You will help Oracle teams realise value by:

• Designing and executing the JAPAC deployment strategy for changes in global processes and tools – this includes communications, resources/assets, and enablement support;
• Partnering with JAPAC leaders across all divisions, to understand business requirements;
• Being a subject-matter-expert on tools and processes by demonstrating leadership in best practices;
• Delivering enablement and supporting adoption of strategic deployments;
• Helping drive process improvement across the entire customer lifecycle;
• Understanding the latest policies and providing guidance on navigating the best options for customers
• Apply a structured methodology and lead change management activities
• Assess the change impact: Conduct impact analyses, assess change readiness and identify key stakeholders.
• Support training / enablement efforts by leveraging the teams that design and deliver enablement across the organization
• Identify and manage anticipated resistance
• Create actionable deliverables for the change management levers: communications plan, sponsor roadmap, coaching plan, training plan, resistance management plan
• Manage stakeholders at all levels
• Define and measure success metrics and monitor change progress

Ideal candidate:

• Experience in leading teams reporting directly (preferably multi geo teams).
• Experience in working across multiple divisions, for example, Sales, Cloud Engineering, Operations, Deal Management, Business Practices, Legal, Programs, Business Development
• Good understanding of Sales tools, processes, and policies
• Ability to communicate with executive leadership, both written and verbally
• Experience and knowledge of change management principles, methodologies and tools
• Ability to influence others and move toward a common vision or goal
• Resilient and tenacious with a propensity to persevere
• Organized with a natural inclination for planning strategy and tactics
• Familiarity with project management approaches, tools and phases of the project lifecycle
• Experience with large-scale organizational change efforts

Provides programs to improve operational efficiency, consistency. Provides business practices and processes. Drives policies and procedures that monitor and support the organization*s operational and financial business objectives. Provides analysis and advice to management in the areas of operations, resource management, finance, revenue accounting, pricing, and/or contracts. May also be responsible for administration, knowledge management, and/or communications.

Develops and monitor P&L forecasts. Develops and monitor metrics to measure other key performance indicators and group performance. Performs competitive analysis. Creates pricing strategy and cost accounting (business modeling) for projects. Reviews contracts for terms, pricing and approvals. Work with account team to close deals. Interfaces with client to resolve contract/delivery disputes. May be responsible for directing resource management staff, ensuring maximum utilization. May be involved with compensation and bonus process. Manage at least two direct reports.

Manages and controls activities in multi-functional areas of sections. Ensures appropriate operational planning is effectively executed to meet Corporate specifications. Ability to collect, organize, and display data in spreadsheet format. Follow-through skills necessary to get information from internal and third parties and have data errors/omissions corrected. For this, relationship management skills strongly desired. Strong written and verbal communication skills to interact with management and possible clients desired.