OCI Identity and Access Management Site Reliability Engineer

Business Description

The Oracle Cloud Infrastructure (OCI) team can provide you the opportunity to build and operate a suite of massive scale, integrated cloud services in a broadly distributed, multi-tenant cloud environment.  OCI is committed to providing the best in cloud products that meet the needs of our customers who are tackling some of the world’s biggest challenges.

Oracle Identity and Access Management (IAM) service lets you control who has access to your cloud resources, what type of access they have, and to which specific resources. Manage complex organizations and rules with logical groups of users and resources, and simple to define policies. Also, it provides identity management, single sign-on (SSO), and identity governance for applications on-premise, in the cloud, or for mobile devices. It allows employees and business partners to access applications at any time, from anywhere, and on any device in a secure manner.

We offer unique opportunities for smart, hands-on engineers with the expertise and passion to solve difficult problems in distributed highly available IAM service. At every level, our engineers have a significant technical and business impact designing and building innovative new systems to power our customer’s business critical applications.

Department Description

Oracle’s Cloud Infrastructure team is building new Infrastructure-as-a-Service technologies that operate at high scale in a broadly distributed multi-tenant cloud environment. Our customers run their businesses on our cloud, and our mission is to provide them with best in class compute, storage, networking, database, security, and an ever-expanding set of foundational cloud-based services. At the heart of OCI is Identity and Access Management Service, which provides security to OCI infrastructure as well as solutions built on top of OCI Infrastructure such as PaaS, SaaS, and software developed on top of OCI or OCI PaaS.

OCI IAM service offers a complete Identity and Access management service – Identity Management (Users, Groups, Dynamic Groups, Instance Principal, and Devices), Identity Provisioning, Synchronization, and Identity Lifecycle management, Single Sign-on, Multi-Factor Authentication, Biometric Authentication, Passwordless Authentication, Federated Authentication, Privileged Access Management, Adaptive Access Management, CARTA (Continuous Adaptive Risk and Trust Assessment), and Authorization Service – and also has infrastructure on top of which IAM service is built.

https\://www.oracle.com/cloud/security/cloud-services/identity-access-cloud.html

https\://www.oracle.com/cloud/security/cloud-services/identity-cloud.html

Site Reliability Engineering for OCI Identity and Access Management

Oracle Cloud Infrastructure (OCI) combines the elasticity and utility of public cloud with the granular control, security, and predictability of on-premises infrastructure to deliver high-performance, high availability and cost-effective infrastructure services. Oracle Identity and Access Management (IAM) service provides security for cloud resources, Platform as a Service (PaaS), Software as a Service (SaaS), and on-premise applications.

The Site reliability engineering (SRE) discipline in OCI incorporates the ethos of software engineering and applies it large scale operations problems. As a SRE your primary goals are to create highly reliable and ultra-scalable software systems to manage the operations of our services.

A SRE will spend a significant amount of their time doing "ops" related work such as production issues and service on-call. When not working on operations the SRE is working on software engineering tasks such as design and development of systems that increase our reliability, scalability and reduce operational overhead through automation. The ideal SRE candidate is proficient programmer who has large breadth of knowledge and experience including areas such as networking, internet protocols and Linux systems.

Our SREs are close partners with service owners in all aspects of service operations and ownership. We have a strong culture of innovation, collaboration and team work inspired by the DevOps philosophy.

Responsibilities

• Work closely with development team on maintaining operational health of OCI IAM services for API availability and low latency
• Managing and triaging tickets. Driving prioritization and execution of work based on impact.
• Scale systems sustainably through mechanisms such as easy to use tooling and automation. Work in concert with service developers to evolve systems/products for better scalability, reliability and development velocity
• Drives new runbooks to help reduce mean triage time of incidents. Prioritize and automate high hit count runbooks
• Practice sustainable incident response and drive root case analysis

Qualifications

• BS degree in Computer Science or related technical field involving coding or equivalent practical experience
• Understanding of Linux operating systems and Linux system administration
• Strong understanding of Linux/Unix commands
• Experience automating tasks with scripting languages such as Python, Bash, and JavaScript
• Experience managing distributed and highly available systems managed using Kubernetes, Helm, and Terraform
• Experience with tools like Kibana and Grafana
• Systematic problem-solving approach, strong communication skills, a sense of ownership and drive
• Deep understand of service metrics and alarms through the development of dashboards, service KPIs, alarming systems
• Experience working in an operational environment with mission critical tier one services with associated pager duty

Oracle supports workforce diversity and is an equal employment opportunity employer.

Detailed Description and Job Requirements

Solve complex problems related to infrastructure cloud services and build automation to prevent problem recurrence. Design, write, and deploy software to improve the availability, scalability, and efficiency of Oracle products and services. Design and develop designs, architectures, standards, and methods for large-scale distributed systems. Facilitate service capacity planning and demand forecasting, software performance analysis, and system tuning.

Work with Site Reliability Engineering (SRE) team on the shared full stack ownership of a collection of services and/or technology areas. Understand the end-to-end configuration, technical dependencies, and overall behavioral characteristics of production services. Responsible for the design and delivery of the mission critical stack, with focus on security, resiliency, scale, and performance. Authority for end-to-end performance and operability. Partner with development teams in defining and implementing improvements in service architecture. Articulate technical characteristics of services and technology areas and guide Development Teams to engineer and add premier capabilities to the Oracle Cloud service portfolio. Understand and communicate the scale, capacity, security, performance attributes, and requirements of the service and technology stack. Demonstrate clear understanding of automation and orchestration principles. Act as ultimate escalation point for complex or critical issues that have not yet been documented as Standard Operating Procedures (SOPs). Utilize a deep understanding of service topology and their dependencies required to troubleshoot issues and define mitigations. Understand and explain the effect of product architecture decisions on distributed systems. Professional curiosity and a desire to a develop deep understanding of services and technologies.

A BS or MS in Computer Science, or equivalent. Solid knowledge of server hardware and software configuration, networking, standard internet services, scripting languages, cloud computing patterns, technology security and compliance. Experience running large scale customer facing web services. Solid understanding of load balancing technologies and experience with development in programming languages, databases and big data stores, and container technologies. Work involves defining and documenting technical architecture of complex and highly scalable products. A minimum of 4 years of experience.

As part of Oracle’s employment process candidates will be required to complete a pre-employment screening process, prior to an offer being made. This will involve identity and employment verification, salary verification, professional references, education verification and professional qualifications and memberships (if applicable).

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.

!|!Design, develop, troubleshoot and debug software programs for databases, applications, tools, networks etc.

As a member of the software engineering division, you will assist in defining and developing software for tasks associated with the developing, debugging or designing of software applications or operating systems. Provide technical leadership to other software developers. Specify, design and implement modest changes to existing software architecture to meet changing needs.

Duties and tasks are varied and complex needing independent judgment. Fully competent in own area of expertise. May have project lead role and or supervise lower level personnel. BS or MS degree or equivalent experience relevant to functional area. 4 years of software engineering or related experience.!|!