This person will be technical and analytical, possess significant enterprise support, customer managment or production operations experience.

Successful candidates will possess the following characteristics and qualifications:

• Computer Science or Engineering required
• Excellent knowledge of the MySQL server (preferably MySQL Cluster) and utilities
• Experience managing MySQL in production settings
• Practical experience with distributed computing
• Understanding of high availability, load balancing, and performance
• Understanding of database engine design and implementation
• Strong troubleshooting skills
• Strong experience with Linux development environments
• Proven skills in solving complex issues
• Ability to pass all levels of MySQL Certification
• Excellent spoken and written communications skills in English
• A desire to serve customers with a passion
• A desire to be a team player within a small virtual community
• Ability to manage multiple priorities with limited supervision
• 3+ years C/C++ or Java software development experience - preferrable
• OCI Certifications
• Database Systems Certifications
• Occasional travel within ASEAN region
• Knowledge of regional languages (Vietnamese/Bahasa Indonesia/Malay) will be a plus

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

As a Senior Systems Engineer, you will interface with the customer*s IT staff on a regular basis. Either at the client*s site or from a remote location, you will be responsible for resolution of moderately complex technical problems related to the installation, recommended maintenance and use and repair/workarounds for Oracle products. You should be highly experienced in some Oracle products and several platforms that are being supported. You will be expected to work with only general guidance from management while advising management on progress/status.

Job duties are varied and complex utilizing independent judgment. May have project lead role. Because of substantial customer interfacing, a demonstrated ability to work with customers on an independent basis with exceptional communication skills, while consistently achieving the highest levels of customer satisfaction is essential. A Bachelor*s degree in Computer Science, Engineering or equivalent experience is preferred with five years related experience. Experience with Oracle*s core products, applications, and tools is important.