Application Management Services (AMS) is a team dedicated to ensuring the optimal performance of Cerner Millennium applications through 24x7x365 proactive monitoring, management and quick problem resolution. The AMS team stands ready to provide direct, continuous support for the day-to-day operational management of Cerner Millennium products as well as immediate engagement for major incidents response.

 

The Support Integration Architect (SIA), within AMS Integration Services, will have extensive contact with the client, grow the partnership, drive proper change management process, coordinate small to moderate projects, maintain code and domain strategies, and drive compliance with Cerner recommendations in best practice solution design and build. The Support Integration Architect also plays a central role in the identification, troubleshooting and resolution of recurring issues across the solution base, and is involved in critical issue escalations. Additionally, will work in collaboration with Oracle Cerner Support Services to assist and guide solution support teams with investigations on complex issues and configuration changes. The SIA will also proactively drive adoption of Cerner Millennium code releases to ensure clients stay on current and supported versions and adopt stability and performance improvement, all while delivering service excellence. Finally, the SIA may have the opportunity to work with clients both inside and outside of their region.

 

Basic Qualifications:   

·       Bachelor of Science Degree, or equivalent, in Computer Information Systems (CIS), Computer Science (CS), Engineering, Management Information Systems (MIS) or a related field

·       Minimum 5 years of technical support and/or implementation work experience

·       Experience with Cerner Millennium products and solutions including CCL and system integration

·       Fluent in Spanish and English (minimum C2 level)

 

Preferred Qualifications: 

·       Experience in partnering with internal and external client teams to understand, design and validate integration points across solutions, preferably in the Healthcare IT industry

·       Experience with change management, project management, and domain strategy

·       3+ years of Integration Architect experience or completion of the Integration Architect Development Program
 

Expectations:  

·       Must be eligible to live and work in Spain. This position is not eligible for sponsorship or relocation

·       Be available to provide 24/7 on-call support as required for major incidents

·       Willing to work additional or irregular hours as needed and allowed by local regulations

·       Ability to travel based on client or business need

To develop and manage the Oracle Support relationship with a designated large account, or small number of medium accounts, throughout the engagement and to maximize the customers’ use of Support Services, drive high degree of satisfaction and referenceability, and to protect and enhance Support revenue streams.

Represent the customer as a single point of contact within Oracle. Manage the contract, or delivery engagement as defined by Oracle Service Support (OSS). Develop and maintain relationships with senior management across lines of business and third parties. Plan and deploy Support activities to ensure effective delivery within agreed budgetary constraints. Advise the account on the effective and efficient way to use Oracle support services and products, tools, systems, interfaces and procedures. Assure and improve the quality of the service, and maintain accurate account information. Assist in the renewal of Support contracts, and contribute to pre-sales activities. Communicate opportunities for customers to engage with Oracle such as technical events and business seminars.

Job duties are varied and complex utilizing independent judgment. May have project lead role.