As a Senior Technical Solution Analyst, you will provide technical and application support for Oracle Cerner clients. The healthcare systems include functionality for clinical documentation, medicine, portograms etc.

The work is dynamic, and you will work within a team. You will be responsible for performing solution-related service request investigations, incident resolutions, and application maintenance.

You will also prioritize the work of self and others based on severity and urgency and balance client and business needs in complex situations, collaborate across teams and organizations to ensure complex issues are addressed by the appropriate individuals. The support that you will be able to deliver and provide, will help Oracle Cerner and its clients improve the delivery of healthcare.

 

Basic Qualifications:

• Bachelor’s degree in Computer Science, Information Systems, Computer Engineering or Software Engineering, or 4 years relevant work experience.
• At least 2 years of experience working with SQL and T-SQL.
• Fluent in Swedish and English.

 
Preferred Qualifications:

• Experience with Cerner Millennium.
• Experience with technical support.

Expectations:

• Ability to work overtime and irregular hours when needed
• Provide on-call support when needed
• Ability to travel when needed.
• Work in accordance with corporate and organizational security policies and procedures, understand personal role in safeguarding corporate and client assets, and take appropriate action to prevent and report any compromises of security within scope of position.

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

As a Sr. Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms. Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management. In this position, you will routinely act independently while researching and developing solutions to customer issues.

Job duties are varied and complex utilizing independent judgment. May have project lead role. 4 years experience with Core products or five years experience with Applications products and have a technical degree i.e., BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with a 3.0 GPA OR (for Applications) proven professional/ technical experience, i.e., demonstrating an understanding of Applications at a functional and technical level (preferably Oracle)