OVERVIEW

The Advanced Customer Support (ACS) practice is a unit within the Oracle’s Customer Services Organization that establishes long-term relationships with many of Oracle's largest customers through annuity-based service contracts. ACS Senior Service Sales sells mission critical services from a broad IT-services portfolio across the whole product stack based on annual managed services contracts, fixed scope service packages and project specific T&M engagements for our Advanced Engineers. Furthermore ACS services for Cloud are part of the portfolio.
 ACS services are typically requested by large and mid-size Oracle customers that require the utmost attention to real mission critical applications and processes. ACS is a dedicated business unit with more than 5.000 employees worldwide.
We are seeking exceptionally talented Sales Professionals to join the French fast-growing Advanced Customer Support business.
The job requires ambitious, results-oriented sales professionals who possess exceptional New Business (hunter) sales abilities combined with effective Account Management / expansion skills.

Join this talented, highly organised team in furthering the rapid expansion of Oracle’s ACS business in Western Europe

SCOPE

•    Reports directly to France Sales Director for ACS
•    Works as a member of the ACS Sales Team closely with all functions like    Presales, Business Development and Service Delivery.
•    Works closely with specific Account teams across all related product areas
•    Works on an assigned geographic and/or vertical territory
•    Works on named accounts with existing opportunities as well as green-field new business opportunities
•    Works towards an allocated booking target for ACS
•    Supports Oracle’s senior management to drive the ACS business in the market

RESPONSIBILITIES

•    Winning new ACS sales revenue in line with targets.
•    Developing a strategy and ACS sales plan to address the designated   account / account list.
•    Driving the implementation of ACS sales and marketing campaigns.
•    Generating, maturing and following up on leads.
•    Identifying and working with the appropriate people in Oracle and the Customer.
•    Facilitating and nurturing Senior Management relationships to generate active sponsorship of Oracle.
•    Work both independently and with Oracle’s sales forces (Prime Premier Sales, Oracle Application, Technology and Hardware Sales, Cloud Sales) and key Partners to build pipeline and achieve sales quota. 
•    Create compelling, personalised ACS propositions for targeted prospects/customers.
•    Become expert in ACS Services, ensuring the team is seen as exemplars and advisors within Oracle.
•    Provide accurate and timely sales forecasts and other information.
•    Initiate demand generation and Marketing programmes.

•    Work with designated Partners as required.
 

In detail:

•    Create & maintain sufficient Pipeline to achieve quota.
•    Accurate completion of sales forecasts, activities and close plans ensuring corrective action is taken as required.
•    Maintain accurate records of all sales activities and key contacts in the Account.
•    Ensure Sales Forecasting systems and reporting is accurate and maintained up to date.
•    Write proposals with input from all relevant expertise in compliance, in line with Oracle standards.
•    Ensure Account Plans are in place as required.
•    Obtain appropriate management approval for proposals where required.
•    Ensure the contracts are legally compliant and commercially viable in conjunction with Oracle Business Practices.
•    Identify, maintain and deploy an internal network of people who can support achievement of plans.
•    Create and communicate reference sites.

Sales of the organization*s services (e.g., maintenance and service contracts).

Sells organization*s services (e.g., maintenance and service contracts); primarily finds new customers and generates new business. Develops new accounts and/or expands existing accounts within an established geographic territory, industry, product segment, or channel.

5-8 years of services sales experience. Able to work under tight deadlines. Self-starter able to prioritize given responsibilities. Strong written and verbal communication skills. BS/BA preferred. Job duties are varied and complex utilizing independent judgment. May have project lead role.