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Siebel Architect Junior
OracleSpain-madridUpdate time: December 1,2021
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Job Description

We are searching for a junior profile to be trained on the go to become a Siebel Architect.

Siebel Architecture Specialists are part of the Application Expert Services (AES) group within Advanced Customer Services (ACS) EMEA Support team and concentrate primarily on providing support for Oracle Application implementations and also for systems in production. The group covers all Oracle Applications including Siebel, OBI, Peoplesoft, Hyperion and eBusiness Suite. This role is focused on Architectural Support for Siebel CRM systems.

Application Expert Services (AES) work with customers, integrators, to ensure the proper design and implementation of Oracle Applications. AES focus on helping customers via various reviews and via Expert Assist programs. As experts in these areas, we provide a variety of billable services to Oracle Applications customers, as well as knowledge transfer across other lines of Business. 

Siebel Architecture Specialist is a customer facing job with the aim of providing support to the customers for Siebel production and non-production systems in the following areas: Production support, go-live/Production Rollout, upgrades, migrations, releases, change management etc. 
The job responsibility includes: application monitoring/operations, system administration, database administration performance analysis/tuning, installations, upgrades, security, technical architecture, networks, RDBMS, reviews etc.

Job Requirements: 


    Technical background in IT and/or Computer Science with preferably a postgraduate degree
    Good level of knowledge of Unix
    Strong interpersonal, presentation, and communication skills are required. 
    Strong analytical, diagnostic, and troubleshooting skills are required. 
    Ability to travel
    Good verbal/written skills in English
    Willingness for continuous learning
    Likes working in an internationally oriented team
    Strong interpersonal, communication and presentation skills
    Ability to work as a team player as well as on own initiative
    The following points will be a plus:
    Knowledge of Siebel Applications
    Knowledge of any other Application is a plus. This may include eBusiness Suite, PeopleSoft, JDEdwards, Hyperion, SAP etc
    An understanding of the three tiers of an  Application architecture (Web, Application and Database tier) is desirable.
    Knowledge of technologies in one of the following areas is a plus: Weblogic, SOA, AIA etc.
    Cloud & SaaS exposure is a plus
    Siebel Certification is a plus

 

We are searching for a junior profile to be trained on the go to become a Siebel Architect.

 

Siebel Architecture Specialists are part of the Application Expert Services (AES) group within Advanced Customer Services (ACS) EMEA Support team and concentrate primarily on providing support for Oracle Application implementations and also for systems in production. The group covers all Oracle Applications including Siebel, OBI, Peoplesoft, Hyperion and eBusiness Suite. This role is focused on Architectural Support for Siebel CRM systems.

 

Application Expert Services (AES) work with customers, integrators, to ensure the proper design and implementation of Oracle Applications. AES focus on helping customers via various reviews and via Expert Assist programs. As experts in these areas, we provide a variety of billable services to Oracle Applications customers, as well as knowledge transfer across other lines of Business.

 

Siebel Architecture Specialist is a customer facing job with the aim of providing support to the customers for Siebel production and non-production systems in the following areas: Production support, go-live/Production Rollout, upgrades, migrations, releases, change management etc.

The job responsibility includes: application monitoring/operations, system administration, database administration performance analysis/tuning, installations, upgrades, security, technical architecture, networks, RDBMS, reviews etc.

 

 

 

Job Requirements:

  • Technical background in IT and/or Computer Science with preferably a postgraduate degree
  • Good level of knowledge of Unix
  • Strong interpersonal, presentation, and communication skills are required.
  • Strong analytical, diagnostic, and troubleshooting skills are required.
  • Ability to travel
  • Good verbal/written skills in English
  • Willingness for continuous learning
  • Likes working in an internationally oriented team
  • Strong interpersonal, communication and presentation skills
  • Ability to work as a team player as well as on own initiative
  • The following points will be a plus:
    • Knowledge of Siebel Applications
    • Knowledge of any other Application is a plus. This may include eBusiness Suite, PeopleSoft, JDEdwards, Hyperion, SAP etc
    • An understanding of the three tiers of an  Application architecture (Web, Application and Database tier) is desirable.
    • Knowledge of technologies in one of the following areas is a plus: Weblogic, SOA, AIA etc.
    • Cloud & SaaS exposure is a plus
    • Siebel Certification is a plus
As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

As a Systems Engineer, you will interface with the customer*s IT staff on a regular basis. Either at the client*s site or from a remote location, you will be responsible for resolution of moderately complex technical problems related to the installation, recommended maintenance and use and repair/workarounds for Oracle products. You should have knowledge of some Oracle products and one platform that is being supported. You will be expected to work with only general guidance from senior engineers and management and, in some areas may work independently.

Duties and tasks are standard with some variation. Completes own role largely independently within defined policies and procedures. Because of substantial customer interfacing, a demonstrated ability to work with customers on an independent basis, while constantly achieving the highest levels of customer satisfaction is essential. A Bachelors degree in Computer Science, Engineering or equivalent experience is preferred with two years related experience.
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