Job Description:
     Siebel Architecture Specialists are part of the Application Expert Services (AES) group within Advanced Customer Services (ACS) EMEA Support team and concentrate primarily on providing support for Oracle Application implementations and also for systems in production. The group covers all Oracle Applications including: Siebel, OBI, Peoplesoft, Hyperion and eBusiness Suite. This role is focused on Architectural Support for Siebel CRM systems.

Application Expert Services work with customers, integrators, to ensure the proper design and implementation of Oracle Applications. AES focus on helping customers via various reviews and via Expert Assist programs. As experts in these areas, we provide a variety of billable services to Oracle Applications customers, as well as knowledge transfer across other lines of Business. 

Siebel Architecture Specialist is a customer facing job with the aim of providing support to the customers for Siebel production and non-production systems in the following areas: Production support, go-live/Production Rollout, upgrades, migrations, releases, change management etc. 
The job responsibility includes: application monitoring/operations, system administration, database administration performance analysis/tuning, installations, upgrades, security, technical architecture, networks, RDBMS, reviews etc.

Job Requirements: 
    A minimum of 3-4 years IT experience.
    Knowledge of Siebel Applications (preferably in production environment) or, PeopleSoft, SAP, eBusiness Suite.
    Minimum 2 years of Oracle DBA experience
    Good level of knowledge of Unix
    High availability technology knowledge (clustering, RAC, load balancing)
    Strong interpersonal, presentation, and communication skills are required. Successful candidate must also excel at presenting technical findings directly to Oracle customers, at all levels of the organization. 
    Strong analytical, diagnostic, and troubleshooting skills are required. 
    Can demonstrate operational administration skills for an Oracle application
    Can demonstrate advanced product knowledge by building and showcasing best practices 
    Knowledge of any other Application is a plus. This may include eBusiness Suite, PeopleSoft, JDEdwards, Hyperion, SAP etc
    An understanding  of the three tiers of an  Application architecture (Web, Application and Database tier) is desirable.
    Understanding of Order Management or Marketing Server or OBIEE is a plus.
    Knowledge of technologies in one of the following areas is a plus: Weblogic, SOA, AIA etc.
    Cloud & SaaS exposure is a plus
    Siebel Certification is a plus
    Ability to travel
    Good  verbal/written skills in English

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

As a Senior Systems Engineer, you will interface with the customer*s IT staff on a regular basis. Either at the client*s site or from a remote location, you will be responsible for resolution of moderately complex technical problems related to the installation, recommended maintenance and use and repair/workarounds for Oracle products. You should be highly experienced in some Oracle products and several platforms that are being supported. You will be expected to work with only general guidance from management while advising management on progress/status.

Job duties are varied and complex utilizing independent judgment. May have project lead role. Because of substantial customer interfacing, a demonstrated ability to work with customers on an independent basis with exceptional communication skills, while consistently achieving the highest levels of customer satisfaction is essential. A Bachelor*s degree in Computer Science, Engineering or equivalent experience is preferred with five years related experience. Experience with Oracle*s core products, applications, and tools is important.